I've got a couple of their LPVO's and a couple dots. Thankfully none have had a reason to test the CS. Glad to hear it worked out.

 

I own one other dot and one lpvo as well and never had an issue until this week (picked up a venom for a dagger with a doctor cut I just picked up).

Just finished installing a fresh battery and one of the new caps provided…problem fixed.

Range day on Monday in my new hat

 

I agree that Vortex customer service is great. I had a Venom that had some problems that I sent in for repair. Less than two weeks later I received a brand new Venom from Vortex, no questions asked.

 

Great company

 

Glad to hear and thanks for the report. I just bought my first red dot, a Vortex Venom, and installed it in on the conversion long slide for my HK VP9. Worked well for me at the range today. I had a problem getting the battery cap on too for my Venom and found an article on Reddit by a Vortex person on a possible way how to resolve it. I had to compress the four battery contacts down, then install the battery, and the battery cap went on fine. Nice to know Vortex gas great customer service in case I ever need it and I am encouraged to buy more of their products in the future.

 

I was running into the exact same issue (didn’t run into on my other venom). The customer service agent instructed me to do the same thing (flatten the battery contacts- it’s a known issue). Stated if something went wrong with compressing them, they’d replace the whole thing…no questions asked. My battery cap was shot by the time I got to that part and with the new one…it went on like a breeze. We’re definitely not alone and they mentioned the next iteration would resolve this issue.

You’re in good hands, congrats on the purchase and enjoy!

 

I had an excellent CS experience on a strike eagle 1-6x repair. It had a broken seal and some air or water bubbles got in. I was on the phone no more than 10 min, spoke to a live representative and the rest of it was all resolved through emails and round trip shipping. Turnaround time was about 3 weeks.

 

Their sights, and their customer service, are excellent.

 

Thank you Vortex and can’t say enough about my experience. You’ve earned a customer for life…

That is a typical experience with Vortex. Most don't need it, but it keeps the Strike Eagles coming.

 

When the word Vortex optics is mentioned for many the word that comes to mind it "great warranty". I think that is fine and noteworthy however............there are other OEMs out there in the optics world who don't promote their warranty policies but seem to honor them in like manner to the Vortex folks. To each his/her own on where to buy.

Personally I would rather buy from an OEM who is known for their quality and performance, rather than their warranty service. To me I wonder why Vortex promotes their warranty over their quality? I dunno.....maybe its because with Vortex products you might need to have a good warranty. Just my opinion, yours may differ.

 

Interesting angle to approach the thread but to each their own. The warranty wasn’t even a consideration frankly, it just happened to come about and I felt compelled to share.

My 500$ surefire x400u just took a dump and their warranty department has been a pain.

Am I missing something that vortex is some company that offers inferior products but stands behind them with an excellent warranty? It feels like that’s your take?

In addition to the surefire I can think of other outstanding manufacturers I’ve paid for that have had some issue or another and have had to deal with less than stellar customer service. Beretta is another one that I had a struggle with a few years ago, and it was over a 2,000$ shotgun.

I know others have complained about shadow systems and their customer service. I own one of their pistols and it’s been outstanding, if I had some exceptionally excellent or exceptionally awful customer service experience, I’d still feel compelled to share.

I’m happy as a clam with the vortex products I own and it’s the first time I’ve had to call on something…I wasn’t even aware that “customer service” was something that they promoted. My issue was clearly a battery cap and they went clear above my expectations and the time in which it was resolved in addition to the hat made me feel compelled to share my experience. Somehow it feels like you’re chalking that up as a negative? Maybe I’m misreading?

 

I love supporting Vortex. I can barely count on two hands the amount of companies out there that have their level of CS and warranty.

I have never once heard of a negative experience when dealing with their CS.

 

My use of the warranty service has never been a product failure. It has always been damage or loss caused by user error and they have been great.
Currently have 8 of their products in use.

 

They have a very nice facility as well. I was at their training center/HQ on Saturday for a USPSA match. About 40 minutes from my house. Really nice place.

Didn't get into the showroom but I will one of these days this winter.

 

Actually, my low opinion of Vortex is the result of a product failure.

Crossfire II scope that would not track accurately. Not a premium product, I know, but was on a rifle that I wanted, Ruger American 6.5CM. Called up Vortex and was told by the 1st fellow that they were aware of the problem with the Crossfire II and were "working on it". That was the end of the warranty conversation. I offered to send it in for them to review and was told that it wasn't necessary as they were "working on the problem", and were well aware of the problem, but no replacement or movement at all was offered by them on that scope.

The conversation between him and me grew a little heated and finally I asked to talk to a supervisor. Finally talked to some lady there reached some compromise. If I hadn't pushed it and took some "impolite" conversation from the first guy it would have been the end of the road. My Leopold scopes of which I have 5, have never had to be sent into the factory for any warranty repair. They have sustained my abuse and are still working just fine.

Lesson: if you first get a refusal on their warranty and it IS a low-end scope or maybe any of their line, you will need to take some heat and then ask to talk to someone else.

 

Top notch customer service