I just checked mine and it also has the defect...

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You are not alone. If you look in the barrel from the crown side, you might find what several owners have found, a jagged cut across the lands, about 6-8mm into the barrel. I am trying to get a response from Ruger about this, but nothing yet.

My 2nd RXM had this issue. I thought I brought it up in a recent post, but there's a lot of posts. Call Ruger, they'll get you a label to send it back. Mine is currently up the road in Prescott. My first RXM does not have this issue, and is a later serial in the series. They'll apologize, and they will get it made right for ya.


At this point, I'd call, wait on hold. Politely then inform them that you know of several people online showing pictures, and you want a new barrel overnighted or 2nd day air with an SASE. If they require the pistol to come back, at this point, I'd be disappointed.

However, it is a risk we take/took being an early adopter. I knew stuff like this would happen, but Ruger is solid, so I'm not stressed.

 

There are bound to be growing pains when any new item is released. The fact that Ruger seems to be fixing things is all one can expect at this time. If Ruger fixes things in a timely fashion and is transparent with those issues, it will boost their reputation. You and @PilatusTurbo are just glorified beta testers.😉

 

Interesting thread. Glad this seems to be a winner for Ruger and Magpul. Looking forward to what future models they release.

I have zero need for one of these, but that has never stopped me before.

 

Mine does not have this defect in the barrel.
Possible serial number defect range?

 

Knowing the date range could help folks sort out whether this was an issue associated with machine/machinist, or whether it was batches. I'd rather have that than those crazy off-center barrels we saw briefly with Glock, or the bad crowns on some SIG guns.

Not good, but manufacturing is never flawless, and is usually the worst for the first production runs as they iron things out. They likely had manufacturing runs for months, building up inventory in distribution warehouses until release, so who knows how far in they got prior to seeing the issue.

 

Knowing the date range could help folks sort out whether this was an issue associated with machine/machinist, or whether it was batches. I'd rather have that than those crazy off-center barrels we saw briefly with Glock, or the bad crowns on some SIG guns.

Not good, but manufacturing is never flawless, and is usually the worst for the first production runs as they iron things out. They likely had manufacturing runs for months, building up inventory in distribution warehouses until release, so who knows how far in they got prior to seeing the issue.

Precisely my thoughts. Manufacturing is gonna have issues, here and there; I'm sure there will be a few here soon to tell us this never happened with Glock or Brand X or Brand Y. Yeah, it has.

@MCPreacher @vart If you guys are willing to divulge your serials, I can email the tech at Prescott if there seems to be a correlation. The issues are nearly identical barrel chattering to mine. DM me if you're interested, and I'll DM my serial also. We can post it here, too, if you guys want.

 

...and another one.

Mine is s/n range 094-22xxx. Have contacted Ruger to explain the concern, and request a new barrel. Will advise what they say.

 

...and another one.

Mine is s/n range 094-22xxx. Have contacted Ruger to explain the concern, and request a new barrel. Will advise what they say.

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That's 4 of us and counting. Mine is 094-229xx. Show me your X and I'll show you mine..

I wonder what their response will be. As I said (not to be the apologist, it sucks) at least it did not affect accuracy or function, so a replacement can and should be an easy fix.

They damn well better just send you guys a new barrel, not requiring you to send the gun in. There's now 4 confirmed cases just HERE, so tell them that. We've all shared photos of it, same exact issue.

As I've said, in the past, I had poor slide machining on a Sec 9 Compact. Prescott simply offered to send a brand new complete slide minus barrel, with an SASE to return the defective slide to them once I had the new one in hand. REQUIRE THAT.

 

Just as an FYI, mine DOES NOT have the barrel defect with a S/N 094-24XXX
Maybe give an idea for a upper and lower base line.

 

Yup, my first RXM LOL does not have the barrel defect, and has a later serial 094-249xx

 

You're worth a double mention, one mention for each of your two RXMs

 

Mine is a 94-192xx, I'll have to get a picture with some good light to confirm it doesn't have the chatter marks.

 

I DM'd my serial, but it is 094-44XXX so a lot later than any of yours so far. Since there are no serials on the barrels, I doubt we can track them that way. Seems like the barrels are done in different batches from the other parts in any case, so it may be a wild goose chase.

 

The good news is, even though it's probably not an issue in the short term for accuracy or reliability as I've mentioned, they will get you taken care of. I know Ruger, they will. We decided to jump in early on this new pistol line, and so many new releases from so many gun companies have had teething issues. We trudge on.

 

What CAN happen is a narrowing of production ranges.

I am sure Ruger uses Kanban manufacturing style, using indicator bins that show up on the production floor as needed. While the individual part is not serialized, Ruger will know which batches went onto the floor at the times a gun was made. While that will not give US insight into the exact serial numbers impacted, it will likely yield a date range when the suspect barrels were in inventory (even if they were not put into production in one batch, but may have been sprinkled in with good lots so some good and some bad occurred until the bad lot was fully consumed).

But with FIFO (first-in-first-out) and a production management system, if it was just a bulk manufacturing run that was bad we should be able to see the start and stop of the bad barrels entering and exiting production. Ruger will be able to dial that in to exact days (or hours!) those parts were on the production floor.

If they machine barrels on multiple machines (say, with ten different operators, as an example), and just one of them was making this error, they should still be able to trace it back to the individual operator. That is assuming they manufacture within their walls. If they contract these out and buy them, they would be able to see the supplier and batch dates.

The impacted barrel info will be VERY helpful to Ruger in diving into the issue and resolving it. Proactive users who share feedback like this are heroes for the rest of us because they speed up fixes to the issues!

Thanks to all of you sharing your serial numbers and letting Ruger know! You are fueling a faster drive towards resolution!

 

Just checked my barrel, looks fine, no marks like pictured. Mines a low serial number 10xxx

 

My serial # is 94-251xx

 

If I'm not mistaken, the RXM should accept a Glock Gen 1-4 G19 barrel.

I have a Storm Lake barrel from a Gen 4 G19 that I would try, but I'm on vacation and the barrel is home.

 

My serial number is 094-127xx. It doesn't have the defect.

 

I checked the barrel on my 94-192xx. It's clean, no chatter marks.

But now I've come across an issue with my pistol. When field stripping, something is causing the rear of the trigger bar to pop up a little bit when pulling the slide back to disengage the slide lock, enough to get caught on the bottom edge of the slide backplate. It binds the slide up so you can't just slide it off. You have to push it forward enough to start moving the trigger face forward about 1/8", then pull the trigger to pop the tip of the bar off the backplate.

Where the tip of the trigger bar catches:

 

How it's catching

Edit: Now that I've been working with it, if you push the slide forward 2-3 times against the trigger spring pressure, the trigger bar will slip down and the slide will come off without having to pull the trigger. I still don't like how it binds, though.

 

You can get the slide off without pulling the trigger?

 

I hope mind doesn't have any issues. It arrived today and I hope to get it tomorrow or the next day.

 

Still have to pull the trigger. But when pulling the slide off, it gets hung up / drags on the end of the trigger bar. If you push it, it will finally push the trigger bar down and come off.

Hmmm. Sounds like a stacking tolerance issue, maybe? I'd rather it have too good a trigger bar/sear engagement than not enough. However, it should come off as directed. I noted once or twice it was tough to get the slide back on after cleaning.... And I had moved the trigger forward while cleaning...

Talked to Ruger C/S today. After I described the problem, they requested the entire slide be returned to address this issue. No photos needed, just a verbal description of what I was seeing.



I just dropped it off at the post office with the pre-paid label they gave me, so it's en route back.

Good to hear. I'm going to email the tech with some of our info; no serial ranges or usernames lol, but I want him to realize we're involved and 4+ of us have now documented the issue. If he wants our serial ranges, I will DM each of you for permission.

What CAN happen is a narrowing of production ranges.

I am sure Ruger uses Kanban manufacturing style, using indicator bins that show up on the production floor as needed. While the individual part is not serialized, Ruger will know which batches went onto the floor at the times a gun was made. While that will not give US insight into the exact serial numbers impacted, it will likely yield a date range when the suspect barrels were in inventory (even if they were not put into production in one batch, but may have been sprinkled in with good lots so some good and some bad occurred until the bad lot was fully consumed).

But with FIFO (first-in-first-out) and a production management system, if it was just a bulk manufacturing run that was bad we should be able to see the start and stop of the bad barrels entering and exiting production. Ruger will be able to dial that in to exact days (or hours!) those parts were on the production floor.

If they machine barrels on multiple machines (say, with ten different operators, as an example), and just one of them was making this error, they should still be able to trace it back to the individual operator. That is assuming they manufacture within their walls. If they contract these out and buy them, they would be able to see the supplier and batch dates.

The impacted barrel info will be VERY helpful to Ruger in diving into the issue and resolving it. Proactive users who share feedback like this are heroes for the rest of us because they speed up fixes to the issues!

Thanks to all of you sharing your serial numbers and letting Ruger know! You are fueling a faster drive towards resolution!

Excellently put. This was kinda my thought process, but you explained it very well, and it would seem you have some experience with these manufacturing methods. I believe Ruger is doing almost everything machining wise in house. I was just at my local Tombstone Tactical, and they say they're selling fast. They'll get a 4 or 5 at a time, and they're gone pretty quick. He said for a decent Glock clone sub-$400 what do you expect he admitted he's not exactly a big fan of Ruger, either.

 

I misunderstood! I’m think something is out of whack! Howz it hold the striker! Sorry!

 

Got a reply back on the web contact form I submitted 9 days ago, not impressed so far. I guess I will have to do the long hold session after all.

Original request:
There appears to be tool chatter, grooves running horizontally across the lands in the barrel, approximately 6mm in from the crown. I can provide a picture showing the issue if needed. What is the best way to handle this?

Here is their response:
We apologize for any inconvenience this may have caused. We would like to take a look at your firearm to address your concerns. Please call our Customer Service Department at 336-949-5200 choose option 5 then 5, between 8:00 am and 5:00 pm EST, Monday through Friday with the serial number on your firearm and a representative will help you.
Thank you for choosing Ruger!

 

I called today, just after 1 Eastern, and waited 20 minutes for a live agent. I didn’t think that was too bad for a Monday, to be honest.

 

Just got a Fedex tracking email. Mine will be back tomorrow from Prescott. Will be updating. I emailed the tech asking if he wanted our help as we've discussed. He said it's best to just have everyone call and send the guns back. I'm sure they'll do something to make this right, even though it's a minor 1st world problem type inconvenience. I just regard it as not the end of the world to have a gun shipped back, on their dime. When I only owned one handgun and that was my carry gun, that prospect scared me, but I've got a small fleet now

 

Thanks for the update. I’m considering buying one now.

 

I picked mine up this afternoon. It looked good and I didn't see any outward signs that would raise any concerns. The trigger broke at just 4 pounds on my Lyman scale which I liked. I only got a chance to run a mag though it because it was just too damn cold out, but it feels like a decent gun.

I'm happy with it.

 

I picked mine up this afternoon. It looked good and I didn't see any outward signs that would raise any concerns. The trigger broke at just 4 pounds on my Lyman scale which I liked. I only got a chance to run a mag though it because it was just too damn cold out, but it feels like a decent gun.

I'm happy with it.

Very cool. Yeah, I imagine this barrel issue is quite minimal, but out of the many that have sold, we'd notice. Or it's more common, and most people won't notice, like we also discussed in this thread. Either way, the few of us with the issue remarked that accuracy was not affected in any remarkable way. Keep us updated

 

Only 50 rounds through mine so far with no failures, but I do have the
barrel chatter marks SN 094 378. I also have the issue of rounds being compressed
by the ejector which causes a rattle in the magazine.

 

Only 50 rounds through mine so far with no failures, but I do have the
barrel chatter marks SN 094 378. I also have the issue of rounds being compressed
by the ejector which causes a rattle in the magazine.

Yeah, the good ol' rattling mag when locked in. Mine don't do that, but I literally have several P365s in the X and XL config. Same ammo, and capacity, some mags do it, some don't.

I did also purchase 3 more Glock 19 Gen 5 mags, brand new, yesterday for RXM #2. I'll run a box of JHP through it, and then begin beating it up a bit.

However, RXM #1 hit 1500 rounds as of yesterday. I love shooting these pistols. They just RUN, and the trigger is really pretty predictable and good. I have also put over 1800 rounds through RXMs, so maybe I'm just used to their triggers If I'm able, and get it early enough, I'll take it to the range tomorrow night, though it'll probably wait until Saturday. Range membership is pretty rad. I can go whenever I want. It'll pay for itself.

 

I'm really glad you guys buy all the new guns and get all the bugs worked out so I can buy one in a year and get a good one.

 

#metoo

 

Serial 094-18xxx I have the same barrel issue. Called customer support yesterday and all it took was 5 minutes on the phone giving details and then shipping the slide out. Easiest support call I ever made.

 

That's good to hear. And they just wanted the slide, so easier. I'm hoping we all get some goodies or SOMETHING in there, because yeah I accept it as a potential reality, but I sure do imagine they're embarrassed by this popping up so quickly.

However, I know Ruger has world class customer service, so I did not mind if it happened. It did. They're taking care of it, quickly. I wonder what's going to be in my box when it shows up today.

 

Got mine back. Included work order showed barrel replaced, and the barrel looks amazing. Stated they test fired 15 rounds of ball ammo, all good. Did not mention the PMAGs in the work order, so I just won't be using them. I even wrote that on the form, but I think they were far more concerned with the barrel issue. I don't really care about the PMAGs as I know they work fine for range work with the RXM, as I've had 100% reliability through PMAGs with ball ammo. I already purchased 3 more Gen 5 G19 mags for this RXM, so it'll primarily run those. To be fair, I did have 3 PMAGs that I showed earlier in this thread, that presented the rounds higher and more "correctly", and JHP ammo did run and feed through those 3 specially marked/noted PMAGs just fine. I'll still run the Gen 5 Glock mags.

 

Had a similar situation and was having issues with Ultimags failing to feed reliably. Popped in a Pmag, it fit like a glove, and fed perfectly. Funny how that works. Yes, they sat higher than the other magazines and made it massive difference in feeding/reliability.