I have ordered from them several times over the last 4 months...received everything relative quick, a little delay on a Glock 17 Gen 5 Tungsten guide rod, but great comms with customer service...so no issues I was upset by.

Looks like Lenny's last video posted was 1 Sep...

 

Here's hoping Lenny is in good health ... It could be due to all the mess the COVID and politics are creating with the gun , ammo and accessory market right now !

 

Theyre having de-Californication surgery. Its very painful and the recovery time is lengthy so please be patient.

 

I thought I saw somewhere Lenny sayin’ “Late October early November” as now, being the projected opening.
On another note.....still waiting on some gun parts that were ordered first week of October.
CC charged but no info on order being filled.
His Web site says due to Covid, orders/shipping are behind.
I’d guess him packing and moving the business also has some effect on sales/business.

 

I ordered Truglow TFO sights for my G17 and my wife's G19, the front and rear sight tools, and an extended slide lock on October 3rd. Everything showed in stock when I placed the order, but then I got an email the next day stating that the sights were out of stock and they would ship later. Just last night on October 23rd, I got an email informing me that my order has shipped, but the sights were still not part of the shipment. Basically, I will receive the tools to install sights I don't have and I have no idea when they might actually ship. I have checked their website many times and the TFO sights still say they are in stock. Had I known that the sights were going to take well over a month to get, I would have shopped elsewhere. I realize the California is still very locked-down, but I'm not impressed with their service since they clearly knew they didn't have the sights when I placed the order and three weeks later, they still haven't fixed the website.

 

I ordered my Glock 48 from them. It took about a week and a half for it to ship. I tried calling customer service a couple of times to make sure they got what they needed from my FFL, and was never able to speak to anyone. After 20 minutes on hold, they just hang up on you.

 

So they're leaving CA and moving to TN?

 

Just to clarify: they are planning to open a new store in Nashville. Check out the Glockstore videos on YouTube. I was under the impression that the San Diego store would say open.

 

Took two months to receive my g26 recoil spring.

 

Unless you been under a rock supply chains are affected, staffing issues, government offices and paperwork is delay and some are totally shot down still. Some businesses are very affected some are operating normally, do i expect things to be normal and that would be a no.

 

I have noticed that it takes over 5 weeks for things to ship. Also a number of Glock parts I ordered in early September has not shipped, that I have ordered from other stores later and got.
I have not been able to cancel any of my orders, can’t find online how to do it and calling has been a waste of time.
Seems like their inventory is a mess.

I have decided to stop ordering from them till they can get their act together. Plenty of other places to get items from, sometimes it’s quicker and cheaper to just to Glock directly for parts they list.

I have been waiting for Glocktool since August 17, recoil springs since late August, list goes on.

 

I ordered a cerakoted red pin kit in May and arrived in Oct. It had a note on my online account that said waiting on parts from Glock, not Glockstores fault. Shortages are happening everywhere.

They have warnings all over the website about order demand and supply chain issues as well as Cali covid which sounds like it shuts things up tighter than a drum in Cali.

A little patience goes a long way even though that seems to be the first thing covid caused a shortage of.

 

The Glockstore is expensive as is their Shipping.
Glockstore TruGlo TFX Pros for $170 shipped for my G21. Amazon $114 shipped. Plus shipping is much faster with Amazon.
Even OpticPlanet has better pricing.

 

I have noticed that it takes over 5 weeks for things to ship. Also a number of Glock parts I ordered in early September has not shipped, that I have ordered from other stores later and got.
I have not been able to cancel any of my orders, can’t find online how to do it and calling has been a waste of time.
Seems like their inventory is a mess.

I have decided to stop ordering from them till they can get their act together. Plenty of other places to get items from, sometimes it’s quicker and cheaper to just to Glock directly for parts they list.

I have been waiting for Glocktool since August 17, recoil springs since late August, list goes on.

From their support page:

You may also ask for your order to be cancelled through email via CustomerService@GlockStore.com or through our Contact Us page. Please keep in mind an email request for cancellation may delay the process 24 to 48 Hours due to the email volume we receive.


Regardless of the method, please be advised your order has not been cancelled until you receive a cancellation email from us.​

 

Thx I saw that after posting here. Started cancelling orders.

 

My order from 10/3 hit fedex today.

 

Too many issues and I avoid them at all cost.

 

So I just sent their customer service an email to cancel my order for two sets of Truglo TFO sights that are still out of stock with no ship date in sight. When I ordered them, Amazon didn't have them, but now, they do and are $23 cheaper per set. Any idea how long they take to aknowledge cancellation requests via email?

 

Give it 3 days for a reply and call your credit card company. That will speed up the process.

 

I can understand them having supply issues but there is NO excuse for bad customer service. As others have stated, you can't reach them online and calling is a joke. Hold for 20 minutes and then it hangs up on you.

Since they charge more than other places, they need to invest in having customer service agents available by phone. Being CA is not an excuse because even very small businesses can set up work from home.

I have a discount coupon and want to order a couple dozen parts but I'm looking elsewhere unless I see their shipping time and customer service get better.

 

I placed two parts orders with them late last month. One arrived a week ago and the other one shipped on Wednesday.

 

His son was definitely at nationals shooting Carry Optic and running a SIG.

 

I send them emails yesterday and got responses this morning. Got all my orders or items that haven't shipped cancelled.

I do like Lenny's videos thought. He is quite salesman and informative.

Same here. They sent me an email this morning confirming my order cancellation. I immediately ordered two sets of Truglow TFX sights from Amazon and they will arrive tomorrow. I got TFX on Amazon for the price of TFO at Glock Store. I saved $104 for the two sets had I ordered TFX from GS. I will order from them again, but not until they get their **** together.

 

Canceled my order from a couple days ago and received order cancellation confirmation within a few minutes.

 

Today's shipping expectation:

23 day delay is not "catching up" in my book.

 

Today's shipping expectation:
View attachment 856660
23 day delay is not "catching up" in my book.

It might have even gotten worse. I thought I remembered that it was down to about 19 days in August.

 

Yup agree with a lot of responses here. I ordered parts and it took over a month. Just got em.
A week after I ordered from them I ordered from MidWest gun parts and had the order of multiple spare parts in just a few days. They had more in stock and blew away GlockStore on shipping times.
I like Lenny but.....
They should close the CA store and jump in with both feet at the new TN location.
I Have see this with other business in CA. In order to be open they have to comply with crazy covid restrictions with their employees and business practices. That’s gotta be a big part of the delays. Everything I order from that state takes forever to get here...

 

Mine got here this morning but it's not due for delivery so FedEx is sitting on it till Wednesday.

WTF

 

Same here. I just checkedthe tracking and my order is in my little town yet FedEx says delivery by 8pm tomorrow night.
When I cancelled the night sight order on Saturday that was still out of stock, I got an email confirming the order cancellation on Sunday afternoon. I immediately ordered the same sights on Amazon and they arrived Monday. I'd probably still wait weeks or more had I waited for GS to fulfill the order.

 

i just recieved an order from them, it took 3weeks but i was happy to get anything at all with how scarce gun parts are right now.


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