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Wow.. eye opening Glockmeister vs Lone Wolf Incident

Discussion in 'General Firearms Forum' started by RYT 2BER, Aug 17, 2011.

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  1. RYT 2BER

    RYT 2BER

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    This may sound pretty petty, but I just GOTTA rant a bit here.

    I go online to purchase 2 tiny parts from Glockmeister.. Total weight is probably 4 ounces. Tells me the shipping to Ft Lauderdale (very "out of the way") is going to cost $13.

    There is a little disclaimer that says "if your order costs less than $20 call us and we can ship 1st class mail for $3.

    So I call and I say, well I know my order is actually $25 but its for 2 tiny items so can I ship it 1st class. The guy says "no" we draw the line at $20?!?! So Im say, "Let me get this straight.. You want to charge me $13+ dollars in shipping for 2 tiny parts" He says "yes". So I say "Wow.. well thats unfortunate, I'll have to take my business elsewhere". He says "ok have a great day". :faint:

    I proceed to go onto Lone Wolfs website.. unbeknownst to me.. I find both items on LW website for slightly CHEAPER and shipping cost me $3!! :thumbsup:

    This is why business people are just so damn stupid. Not only did Glockmeister lose my piddley sale today, but I will go straight to Lone Wolf everytime I need something now.:cool:

    Really mystifies the mind. Glockmeister lost me as a customer because they were too busy standing on ceremony, then Lone Wolf comes through without a hiccup. :shocked: Business spend a fortune on advertising, and to just let a customer go is increadibly wastful and costly.
     
    Last edited: Aug 17, 2011
  2. Cruiser1

    Cruiser1 Still Alive

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    Just goes to prove that an informed consumer is a happy consumer.
     

  3. 12131

    12131 Monkeyboy CLM

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  4. debbert

    debbert

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    Shipping and "handling" are where most companies make their money. Those few extra dollars on each order add up quickly.

    I recently order two items from Midway, and my total was under $15 for the items, and the shipping and handling fee was like $9 and then they had a separate fee called "handling fee" of $3! I thought the handling was in with the shipping, thus a "shipping and handling fee."

    Mind you, my parts (due to size and weight) could have been put into a first class envelope and mailed USPS, first class, for less than $1. My shipping and handling fees were almost as much as my order total. Ridiculous!
     
  5. RYT 2BER

    RYT 2BER

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    I understand what you are saying however Lone Wolf didnt seem to have a problem shipping 1st class since the crap fits inside of an envelope.. Whereas the other company stood on their "$20 limit".

    Its so dumb since it was 2 items I could have ordered one.. then waited 5 mins and ordered the other under a separate order and the $3+$3 shipping would still have been cheaper than the absurd $13 they were asking.

    I do plenty of shipping as I sell stuff on eBay. I know what it costs to ship somehting and $13 to ship a glock armorers tool and a polymer trigger would have cost a shipper about $3!
     
    Last edited: Aug 17, 2011
  6. JBP55

    JBP55

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    That is one reason I use LWD.
     
  7. debbert

    debbert

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    I totally understand, and I feel your pain!

    I spent some money with Lone Wolf a couple of days ago, and the shipping with insurance seemed fair.
     
  8. ronin.45

    ronin.45

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    You definitely have to keep an eye on shipping costs.
     
  9. glockfanbob

    glockfanbob

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    Me as well. LWD has fantastic customer service as well.
     
  10. mikegun

    mikegun

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    You wont go wrong dealing with LONE WOLF, one of the few companies that backs their products....imho
     
  11. ColdBlooded

    ColdBlooded

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    Same thing with TopGunSupply regarding Sig Sauer parts. I got the blanket:

    "Sorry. We are not equipped to ship any way but our flat rate. For larger orders it is great, but for smaller orders not so much."

    I guess they won't be getting my business.
     
  12. RWBlue

    RWBlue Mr. CISSP, CISA CLM

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    Lone Wolf has treated me fair in the past.

    I have had no business with Glockmeister.
     
  13. mike g35

    mike g35

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    I had a very similar situation happen recently with Glockstore versus Lone Wolf and Lone Wolf was the one I did my buisness with. I'm not sure but I think that Glockstore, Glock World, and Glock Meister are all owned by Magills llc. and not only do they charge you more for shipping they don't get the orders out that fast either. I ordered 10 orange Glock magazine base plates from Lone Wolf yesterday morning and they shipped last night and are scheduled for delivery tomorrow. Good job Lone Wolf!!!
     
  14. mike g35

    mike g35

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    Bobby Carver at B&B Enterprise is shipping me a $1200 racegun pro kit and the shipping was right around $20 dollars and it was shipped Fed Ex 2 day. Thats how every company should be, you pay for shipping by the weight and the time not by the flat rate rip off. I do 98% of my buisness with B&B and if he had the other 2% I would spend that money there too.
     
  15. Jason D

    Jason D INFRINGED Silver Member Millennium Member

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    Lone Wolf is awesome.
    I've only ever done business with them Glock wise.
     
  16. Bonedoc

    Bonedoc

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    Its an old thread but I have grown weary of Glockmeister's indifference to issues. I've had several parts fail and after only a short time of use, Glockmeister is like, well, "Who cares?" and I have stopped doing business after some nearly ten years of loyalty. Lone Wolf and Glockworx (of course the usual ones, Midway and so forth) ... just my two cent rant.
     
  17. NIB

    NIB

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    I stopped doing business with Glockmeister back when you still had to phone in your order.
     
  18. hamster

    hamster NRA Life Member

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    Funny you bring this up. I ordered a Glock 33 barrel from them which they claimed to have in-stock. A few days later I got a shipping notification from them with a FedEx tracking number.

    Fast forward to about 4 days later, the Fexex tracking was still showing that while the shipping label had been printed, the item hadn't been picked up. I contacted Glockmeister about this issue and they suggested I call Fedex and find out what they did with the item. I did just that and Fedex confirmed the item was not shipped yet.

    Several days later in response to my email glockmeister confirmed that they were indeed out of stock and that the shipping notification had been in error. They were courteous about everything, but I have to say I was a bit annoyed it took them nearly two business weeks to figure out they were out of stock.
     
  19. newbs

    newbs

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    Doesn't seem petty to me... Just a fair criticism, and I'm sure you'll do as I will in the future and not do business with them.

    I ordered an extractor and a bench mat from Glockmeister on a Thursday, the day before we went to DC for a long weekend. I paid for three-day air shipping, expecting it to be on my front step on Tuesday when we arrived home in the evening. This assumption was based on the statement on their website that most orders placed before whatever time would be shipped the same day.

    On Wednesday, when the part didn't arrive by the end of the day, I emailed them and asked for a status update. At that point, I was informed that the bench mat, which still showed "in stock" on their site, was on backorder, and was asked whether I wanted to wait or to cancel the bench mat off the order. It took them six days to figure this out and let me know on an order where I paid for expedited shipping??? :steamed:

    I've since received the extractor, but won't be placing any future orders with them. Horrible customer care.
     
  20. Three-Five-Seven

    Three-Five-Seven Señor Mombo Millennium Member

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    I've long believed that felons see the world differently than the rest of us.
     
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