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Discussion in 'The Okie Corral' started by Glock-O-Rican, Oct 22, 2020.
Any utility is subject to outage.
Best to plan accordingly.
You'd think a guy familiar with Puerto Rico would know that.
"As I get close got home what is being shot in air water, apparently the a "third party contractor", is do a valve replacement, and we got shot off."
Sounds like you and your wife are all the drama.
Talk to supervisor mad?
If this is all you have to be angry about right now.....Then I'm jealous of you.
I'd classify this as worse than someone putting onions on my ''no onion'' burger order. But not as bad as those darn squirrels that bark at me.
They knock, people don't hear it. They leave a door flyer, people stay inside all day and don't see it. Damned if they do, damned if they don't. A robo-call and/or text from them would be nice, even if you don't answer the phone it might be on the voicemail. That's about all they can do, really.
The water pipes here break so often going without water is normal. A few years ago, THE main line broke. It was a fiasco. I was better prepared than most, but not where I was fully comfortable.
What do you do when the electricity goes out unexpectedly?
I'm seeing a lot of posts mocking the OP, however, like it or not, he has a legitimate gripe.
In many jurisdictions, shutting utilities off without notice is actually illegal. This applies to electricity, water and at one point, landline phones.
There are plenty of scenarios where the unannounced disruption of utilities can jeopardize the health or safety of residents.
Example; before my mom passed away, she was on an oxygen generator. If the electric company shut off the power without notice, it's very likely that she would have suffocated since she was too weak to make it to one of the portable oxygen tanks on her own.
As a precaution, I lived with her during that time and I gave her a walkie-talkie to wake me if she needed anything. I also managed her oxygen gear, meds and appointments.
Bottom line: There ARE rules/laws in most states regarding unannounced utility shutoffs but common sense says that it's in your best interest to have an alternate means of getting water and electricity as well as an alternate form of communication in case the company f***s up and/or life suddenly turns ugly.
It might be worth your while to buy a few 5-gallon water jugs and a camp stove for emergencies. ...especially with election coming up and the far left going full retard.
Except it wasn't turned off without notice.
The things people make in a full crisis amaze me. Minor annoyance at best.
It could be his language/grammar but the OP gives the impression that there was no notice.
Simply knocking on someone's door is not notification; as they may not be home. That's why you leave physical paper notices at the residence. As the utility worker, this is part of your evidence that you were actually there. The other part is the company phone record and in some cases, the GPS tracker on your truck. The resident then has a limited time to respond. ...or not.
When I used to install cable and phone lines, it was standard practice to knock first. We'd then call the resident if they don't answer the door and leave the flyer if they didn't pick up the phone. After that, we'd move on to the next job.
In the case of phone line cutoffs, the account management team begins the process of getting legal authorization for a disconnect, which includes confirmed notification or contact with the customer. They were required by law to do this.
Not trying to start an argument but rather putting it out there that there is a process that utility workers have to follow. Unless I'm misinterpreting what the OP wrote, it does not look like this process was properly followed by the workers in the OP's case.
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Life"s too short to get worked up over this, so no
Yeah, it’s actionable.
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Well had they left a door hanger, or note we would have know. Someone else I spoke with mention maybe they did not want to spend the money on a person walking the effected area, and leave a notice, or door hanger.
This was predictable event, I sure it was planned by utility company, but they did not do what they could have done to advise of of the time the water would be off.
It was not Five Star Customer Service IMHO. Customer Service is more then two word, it what seperate great companies, from so so companies.
Yea, I don't mean YOU per se, just in general terms...most people might not see the notice.
Still, it's happened to me, really quite a pain to deal with the outage.