Hi all, Forgive me if some of my nomenclature is off, or if I over describe things that you guys find obvious. My wife's computer has been giving her grief, so she decided to do a full restoration with the supplied DVD's that came in the packaging. It is a Gateway SX2800. The directions (printed) that came with the DVD's, all of which was unopened, were simple enough. We've both done this before on other computers. We both tried it and got the same result. We inserted the first disk, system, and rebooted the computer being sure to enter F12 and select the DVD drive. It boots up the system discs, asks a few questions like UI language and if we want to to a full reset to the original defaults. We select English and the full reset ( data is all backed up on a separate drive). It runs through to the point where it asks for the first of three recovery disks. We insert that disk, hit continue, and it ejects the disk and again tells ud to insert the first disk! We have repeatedly closed the drawer, after verifying that we do have the correct disk in the drive, and hit continue and it still says we have to put the proper disk in! We have disconnected all USB devices having put back the old style mouse and keyboard just in case it was somehow thinking the USB mouse etc was some type of storage device and it makes no difference. Is the disk defective? It was in the sealed envelope which was stored at room temperature in a drawer, so there isn't any physical damage to the disk. The computer came with Vista which she upgraded for free to Win7 because that is the way it was done when Win7 was not quite released back then. Any help would be appreciated.