My internet service provider is threatening to suspend or terminate my service because my PC has a virus that is sending out span. The virus is WIN32ROOTKIT[GEN] and I guess it's new. They, internet provider, wants me to reformat my PC but I really hate to do that. AVG and MALEWAREBYTE programs aren't finding/cleaning up the problem. Anyone know how to get rid of this nasty bugger? Please be VERY SPECIFIC because I'm know just enough about computers to be dangerous and I DON'T want to make this problem worse. Thanks for any and all suggestions!