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Why don't people actually read emails/presentations???

Discussion in 'The Okie Corral' started by LSUAdman, Oct 23, 2012.

  1. LSUAdman

    LSUAdman Pew Pew

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    I just wanted to vent for a second. One of my pet peeves is when someone doesnt sit down and read an email or presentation that is given to them, then starts asking questions that are IN the document!

    I just finished a quote for a client. It was a pretty high-detail job with six different parts quoted 3 different ways each. It took about a week to get all the bids in, for me to find cost efficiencies/negotiate, and then today present the info in an email.

    Not two seconds after I send the mail, I get a call from the client. "How are these going to be packed? Where are they shipping from? How long is turn time? When do we need to get you the files? What were the quanities we originally wanted? Etc"

    I answered each question, then would say, "Everyting you're asking is in the email." Went on for about 30 minutes.

    Now this wasnt a long, drug out email. Maybe 100 words, then the quote. It basically stated my reason for quoting the job the way I did, where it was being manufactured, when it would ship, how long it would need, etc.

    At the end she laughs and says, "Guess I should have read it all before I called you. Oh well." :steamed:

    I also used to have a boss, back in the day, who never, ever read a single proposal on her desk. She's hold it in front of her and start asking all the questions that were already answered in the proposal. It made meetings that should have been 15 minutes into three hour affairs. Plus she would cut you off mid sentence...

    Anyone else find that annoying?
     
  2. RenoF250

    RenoF250

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    I do not mind it from customers. I will often send something and then call to confirm they got it and ask how it looks/any questions.

    Getting cut off is certainly annoying along with managers that do not listen. I have one that comes up with a theory on the sequence of events and you really have to beat on him to get him to realize it is incorrect. He keeps going back to what he thinks happened.

    Also annoying is support people that do not listen. I once said I read doc 123 and did step A and I still have this problem and they replied with a link to doc 123 and told me to complete step A.
     

  3. Glock20 10mm

    Glock20 10mm Use Linux!

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  4. aspartz

    aspartz

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    My former employer had a new policy that stated that all inhouse emails were supposed to be more "person friendly". By this they meant that all correspondence was supposed to start with at least the first paragraph about personal off topic issues. Rather than start with "Do you have the figures I asked for?", an email was supposed to start with "How are you and the kids? Is little Mary doing good a school? Are your ED meds working like you hoped?"
    I told them at that meeting that this will guarantee that I never read another company email.
    I just started to respond "tldr"

    ARS
     
    Last edited: Oct 23, 2012
  5. crossfade

    crossfade InBrewCo.

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    Too long.. Did not read... What does it say? :tongueout:
     
  6. GWSHARK

    GWSHARK BITEYAHEADOFF

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    Folks are too busy (i.e. LAZY) these days!

    I hate it when you are a working a draft of a file/document... send it out for review comments... get nothing back... go final and then... suddenly folks have a ton of changes. :steamed:
     
  7. Chesafreak

    Chesafreak

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    I get that a lot from the attorneys where I work.

    In one case, we were preparing to re-image their computers after hours and were emailing them to let them know that their computer would be erased and explained that the My Documents folder is backed up on the network and if they have files anywhere else, to copy them to My Documents folder. One person called me and asked if the My Documents folder was backed up. Wasn't that in my email? One of the ones that likes to delete our email without reading lost so many client files that our firm had to pay over 7k to have the data recovered. In another case, I was on call and had to talk to an irate partner who couldn't get on the VPN from home. He asked why he wasn't notified of the changes. I explained that we had sent out an email two weeks in advance of cutting over to the new VPN, and another email the day before. He said "I don't have time to read your emails, I'm too busy billing clients". I asked him "how much client work are you billing while you can't access the system right now?". That shut him up. I understand that I work for him, but don't call me up all irate and yell at me because you didn't think my email was important enough to read. As a retired Navy guy, I will not ever allow someone to verbally abuse me at work no matter how high up they are. Been there, done that. I can find another job.
     
    Last edited: Oct 23, 2012
  8. LSUAdman

    LSUAdman Pew Pew

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    Oh, tech and help desk people are the worst. I dont mean genuine IT people, but part time people that are just hired to read a script. Comcast is the worst offender of this in my book.
     
  9. LSUAdman

    LSUAdman Pew Pew

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    I'd have to shoot myself. I do a little BSing in emails when I am talking to vendors and to certain clients, but come on... I dont want my time wasted and I dont want to waste other people's time.

    When I am not dealing directly with a client via email, I usually will just send a "Yes", "No" or "Can you clarify blah blah."
     
  10. certifiedfunds

    certifiedfunds Cosmopolitan Bias

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    Did you explain things in the email? How many parts were in the presentation? Was there much detail? How long did it take you to put the whole presentation together?
     
  11. LSUAdman

    LSUAdman Pew Pew

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    I think you hit the majority of the problem on the head. Working from home, almost everything I do is email or phone related.

    My last company was very anal about over explaining. Each document usually left with an abstract summarizing everything that was already in the document, so when I email clients I usually give them a bullet point of what's in the attachement or the quote.

    And AMEN to the asking for revisions. My other pet peeve is when people dont confirm calendar requests. I sent two meeting requests out last week and the other party never responded. I finally had to call them and ask them why they didnt confirm the request - "Oh, well I was gonna be there."

    Um...how was I supposed to know? You never confirmed!:faint:
     
  12. TeeJay37

    TeeJay37

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    I emailed our office IT manager once because one of our plotters(printers) would print streaks across the page. While waiting for a fix, I used a different one and it did the same thing in a different spot on the page. I sent them a new email to tell them about that one and received as a response "Ok... do you have streaks in your drawing? LOL"

    C'mon, really?
     
  13. LSUAdman

    LSUAdman Pew Pew

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    There was no attachment in this email, just the relevant points plus the costs for each item - there were six jobs with three different quantities each - so the number of costs might have been confusing, I admit. It was not fun writing the scope of the bid.

    Everything was in a short paragraph and two bullet points, one of which was turn time and the other was shipping instructions.

    Her first question when she called was asking turn time - "Um...two to three weeks, because it's in St. Louis. That's in the email."

    Then she asked how they were shipping. I read the number of boxes and contents of each, then said "it's the next line down from St. Louis."

    She was more embarrased than anything. She just doesnt read. She's more vocal I guess - I just prefer having everything in writing.
     
  14. LSUAdman

    LSUAdman Pew Pew

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    Just tell them that every time you try to print, it shoots out a test page saying PC Load Letter. :rofl:
     
  15. certifiedfunds

    certifiedfunds Cosmopolitan Bias

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    You missed it.....:supergrin:
     
  16. aspartz

    aspartz

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    IT people deal with morons more often than you believe. I once had to go fix a copier that was not copying the original, instead it was printing something "random". The random was the piece of paper on the glass.

    ARS
     
  17. TeeJay37

    TeeJay37

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    Haha, wow. I think it was his sarcasm that really irked me though. It may have been different if it wasn't only my second encounter with him and we had made some sort of joking relationship.
     
  18. LSUAdman

    LSUAdman Pew Pew

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    I caught it, just still in the over explaining mode. Just had to have almost the exact conversation with a vendor.

    When it rains... :rofl:
     
  19. ithaca_deerslayer

    ithaca_deerslayer

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    I prefer email, but some people do better on the phone, and some people do better in person, and some people do better if left completely alone.

    If you can only communicate with people by way of email, then that is perhaps a personal weakness that you need to work on :)
     
  20. Altaris

    Altaris

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    That is a huge pet peeve of mine, since I send and receive a ridiculous amount of emails a day.

    I love it when I send a 1 sentence email like, "How many hard drives do you need in this server?", and their response will be "Let me know if you need anything else for me to create this quote". Yeah, I do need something else.... how about you answer the one and only sentence in the email you just responded to.


    The one that always gets me is people who respond to my emails asking for my phone number, when it is in my signature line of the email they just hit reply on.


    I could make a many page thread of just stupid things that some of my customers have responded with.