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Why doesn't Ivanhoeoutlet answer the phone?

Discussion in 'Smart Shopper' started by Fidel, Feb 16, 2003.

  1. Fidel

    Fidel

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    Just wondering whats going on.
    I ordered two g23 mags on wednesday night on the net.
    No email in two days, and called several times thursday and friday.
    Anyone else experience problems like these with Ivanhoe's before?
    Also, is there a better time of the day to call them, like when they actually answer their phones?

    Thanks
    Fidel
     
  2. quantico

    quantico 1911 lover Millennium Member

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    I am guessing they have caller ID and it was something you said... ;) ;) ;)
     

  3. Fidel

    Fidel

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    hehe, thats just the thing, I havn't had the chance to talk to them!
    Fidel
     
  4. Glockster_James

    Glockster_James Man W/ A Badge

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    From posts before it seems that they don't answer their phones much. But everyone I've heard from has had nothing but great success when dealing with them even if they weren't called or emailed back about their order. So I'd say hang in there and see what happens this coming week and goodluck. ;I
     
  5. quantico

    quantico 1911 lover Millennium Member

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    I remember having a hard time reaching them myself once when I got a bad magazine. They were excellent to deal with , it just took a bit of time. I would drop them a note in the mail and include your phone number , ask for a call back asap....
     
  6. Remander

    Remander

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    I recently ordered a couple of mags from them. They shipped fairly promptly, although to my billing (home) rather than my shipping (work) address. I double checked their confirmation e-mail that showed the correct shipping address, but they somehow still sent it to the wrong place. At least I got the package off my doorstep before it was swiped. But, again, it was shipped within a few days.
     
  7. GAtkins

    GAtkins CLM #58 CLM

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    Are they at the SHOT show? I don't know.
     
  8. GAtkins

    GAtkins CLM #58 CLM

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    Are they at the SHOT show? I don't know.
     
  9. ccook33

    ccook33 Senior Member

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    I have never tried to contact them on the phone, but have always received a reply e-mail within a day or so of sending. I would suggest sending them another e-mail and see if you get a response. It is possible that your e-mail got lost in the mix or their web site may have experienced a problem. I have never had a problem with them, so I am sure they will take care of you. Hope this helps.

    ccook33
     
  10. Flex

    Flex

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    Try calling from a different phone. They are probably busy but the definately have caller id. I was supposed to get a call when their G17 prebans were in stock again. I never had a problem reaching them until after I never got that phone call about why they didn't call me when the mags came in. Just try calling from another number shortly after you call from your own. If they pick up then you'll know. I know it may sound sneaky but all you want to know is if they are avoiding and that a quick and easy way to find out.

    Flex ;f
     
  11. Wolfgang

    Wolfgang Millennium Member

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    if they took the time to answer every phone call they would never get any orders out
     
  12. ray9898

    ray9898

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    My last order took 4 days to confirm and charge the CC. Give them till Monday.
     
  13. Fidel

    Fidel

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    Thx a lot for all your responses.
    I'll give em' a few more days.
    But then it's time for :(
     
  14. kilroy2721

    kilroy2721

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    I was nervous trying to do business with them also. They would never return my calls. So I posted a note up here on GT asking if anyone has done business with them before, they said yes so I took a chance...I got my shipment in prompt, no charge for delivery. The only thing is that I could never get them on the phone, internet only. But they did respond to my e-mail, it only took them two days to do so. I say go for it.
     
  15. wayne5plus1

    wayne5plus1 Marketing Guy

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    try again tuesday or so...since monday is a holiday
     
  16. Fidel

    Fidel

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    Hey guys,I have a secret...
    The key to getting Ivanhoeoutlet on the phone is to call within an hour or two of them opening. So this moring I called at 6:30 am PST and the phone was answered by a very nice sounding lady. ;a

    Ok now for the reason they havn't gone out. They are out of stock on g23 mags :( But, I guess I'll just have to wait for them to come in.

    Thanks again for all your resposes
    Fidel
     
  17. Fidel

    Fidel

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    Got my G23 mags today and I'm very happy.
    Took a while for Ivanhoe to respond, but once they did everything went fast and easy.
    Will do business again.
    Fidel
     
  18. pcollins

    pcollins

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    I called them a few times last week and could not get through (voice mail). The third time I called and spoke to Denise to order some G19 high caps. They were sold out, she called me back yesterday and got some in so I placed an order with her. I have ordered from them before and have been very happy with them.