What's Up with the Glockstore?

Discussion in 'General Glocking' started by Jim Nelson, Oct 24, 2020.

  1. 0.0-idontrun

    0.0-idontrun

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    I can understand them having supply issues but there is NO excuse for bad customer service. As others have stated, you can't reach them online and calling is a joke. Hold for 20 minutes and then it hangs up on you.

    Since they charge more than other places, they need to invest in having customer service agents available by phone. Being CA is not an excuse because even very small businesses can set up work from home.

    I have a discount coupon and want to order a couple dozen parts but I'm looking elsewhere unless I see their shipping time and customer service get better.
     
  2. JBL13

    JBL13

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    I placed two parts orders with them late last month. One arrived a week ago and the other one shipped on Wednesday.
     

  3. W@rbirds

    [email protected]

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    His son was definitely at nationals shooting Carry Optic and running a SIG.
     
  4. FNGGLOCK

    FNGGLOCK

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    I send them emails yesterday and got responses this morning. Got all my orders or items that haven't shipped cancelled.

    After a bit of digging I was able to find the items cheaper with much lower shipping cost from other places, like Brownells, Midway (not the cheapest but great service ), the Glock factory pat store, and a few other places. With some of these I placed orders last week and already received the items (Glock OEM parts).

    I hope they turn things around, but my experience elsewhere has been better and more economical. I understand some parts are hard to come by, but a 3-4 week lag to show they will start processing your order seems a bit crazy, especially if you are not the cheapest in town.I also have seen Glock OEM parts that showed out of stock at other places pop up in the same time period, but still shows OOS at the Glockstore. It honestly seems that they have bitten off more than they can chew with the new store cross country during a crazy year. Maybe they can turn it around, time will tell.

    I do like Lenny's videos thought. He is quite salesman and informative.
     
  5. Rocks

    Rocks

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    I like his videos but buy elsewhere unless I can't get something they have which is rare.
     
  6. JeffG78

    JeffG78

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    Same here. They sent me an email this morning confirming my order cancellation. I immediately ordered two sets of Truglow TFX sights from Amazon and they will arrive tomorrow. I got TFX on Amazon for the price of TFO at Glock Store. I saved $104 for the two sets had I ordered TFX from GS. I will order from them again, but not until they get their **** together.
     
  7. Pontoof

    Pontoof

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    Canceled my order from a couple days ago and received order cancellation confirmation within a few minutes.
     
  8. 0.0-idontrun

    0.0-idontrun

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    Today's shipping expectation:
    Capture.JPG
    23 day delay is not "catching up" in my book.
     
  9. Tracker444

    Tracker444

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    Yup agree with a lot of responses here. I ordered parts and it took over a month. Just got em.
    A week after I ordered from them I ordered from MidWest gun parts and had the order of multiple spare parts in just a few days. They had more in stock and blew away GlockStore on shipping times.
    I like Lenny but.....
    They should close the CA store and jump in with both feet at the new TN location.
    I Have see this with other business in CA. In order to be open they have to comply with crazy covid restrictions with their employees and business practices. That’s gotta be a big part of the delays. Everything I order from that state takes forever to get here...
     
  10. Chowser

    Chowser

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    Mine got here this morning but it's not due for delivery so FedEx is sitting on it till Wednesday.

    WTF
     
  11. Jim Nelson

    Jim Nelson

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    It might have even gotten worse. I thought I remembered that it was down to about 19 days in August.
     
  12. JeffG78

    JeffG78

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    Same here. I just checkedthe tracking and my order is in my little town yet FedEx says delivery by 8pm tomorrow night.
    When I cancelled the night sight order on Saturday that was still out of stock, I got an email confirming the order cancellation on Sunday afternoon. I immediately ordered the same sights on Amazon and they arrived Monday. I'd probably still wait weeks or more had I waited for GS to fulfill the order.
     
  13. jgilbo17

    jgilbo17

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    i just recieved an order from them, it took 3weeks but i was happy to get anything at all with how scarce gun parts are right now.


    Sent from my iPhone using Glock Talk mobile app
     
  14. tercel89

    tercel89

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    Its this Chinese virus mess causing delays. I live near the area where the Glockstore is being built and the mayor of Nashville is not very good. He has raised taxes a bunch and God knows what else with the business portion.
     
  15. bcj128

    bcj128

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    I had ordered fourG43 extra power magazine springs that came yesterday (took a bit over 3 weeks). I should have just driven to the store...


    Sent from my iPhone using Tapatalk
     
  16. burnsoft

    burnsoft

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    Yeah normally it would take a couple of days to a week to send it out, but when I ordered some g44 mags in June it took about 6 weeks for it to come in. Most things now have a bit of a delay when it is gun related.