What's Going on With Midway USA?

Discussion in 'The Okie Corral' started by MGGLOCK9, Jun 27, 2020.

  1. MGGLOCK9

    MGGLOCK9

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    Was on their site yesterday...no more phone system. No live chat. No customer service.
    REALLY? This is a big company. And they can't talk to anyone?

    Anyone work there? Maybe you can tell us?
     
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  2. Joshhtn

    Joshhtn The eBay Guy Gold Member

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    I heard that there's this virus going around that's disrupting pretty much everything. :dunno:
     

  3. MGGLOCK9

    MGGLOCK9

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    I know this is Glock Talk and you can't expect much...But they had a phone system and customer support two weeks ago. Last Checked the virus started months ago.

    Anyone here with brain who can respond?
     
  4. willie_pete

    willie_pete NRA Life Member

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    waitwhat (2).jpg
     
  5. Need4Speed

    Need4Speed

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    I’d respond but I only got half a brain.
     
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  6. Tuner Sandwich

    Tuner Sandwich

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  7. willie_pete

    willie_pete NRA Life Member

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  8. Kentucky Shooter

    Kentucky Shooter NRA Life Member

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    Based on the empty shelves everywhere else, they may have sold out. I can only imagine the onslaught of orders they have been under for the past 3 months.
     
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  9. Need4Speed

    Need4Speed

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    Hey hot off the press, just got this email!

    upload_2020-6-27_7-19-40.png
     
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  10. RichardB

    RichardB Matthew 25:31-46

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    DELETED Brain fart

    Sent from my SM-G920V using Tapatalk
     
  11. MinervaDoe

    MinervaDoe

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    Are you sure you tried live chat during their posted support window (Customer Service is open Monday through Friday, 8:00 a.m. - 4:30 p.m. CT.).
    I used their live chat two weeks ago and found it to be very responsive. :dunno:
     
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  12. Dave514

    Dave514

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    Use your whole brain and read the times and days they have chat and phones open.
     
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  13. redrick

    redrick

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    Anyone with half a brain would email them . I did and in a few minutes had a response and their list of reasons .
     
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  14. Rotn1

    Rotn1

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  15. lazarus66

    lazarus66

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  16. Rotn1

    Rotn1

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    I had a problem with a missing package about 3 weeks ago. Used their live chat twice about 1 week apart.

    You know what number you are in line and despite not wanting to like the process..... it worked well.
     
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  17. Featherweight

    Featherweight

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    I ordered 2 Glock 17 mags and it took about 10 days to receive them. I usually would get things in about 3 days.

    It’s probably limited staff due to guidelines.
     
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  18. oneofthose

    oneofthose

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    I used the chat last week, worked fine.
     
  19. Eagle54

    Eagle54

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    People still order from MidwayUSA?