Whatever Glock Representative told you that the rear sights being horribly misaligned to the right is to compensate for THE SHOOTER hitting to the Left is a corporate shill and liar. Full stop.
Whomever would believe that swill is a Cerebral Abbreviate. Full stop.
Are Glocks the best pistols?
There are pistols with better features, for sure. There are more inherently accurate and more ergonomic pistols, too.
But when you need a (long-term)reliable pistol, a durable pistol that will require no thought from the operator for self-defense and has a very simple Preventative Maintenence schedule and simple to work on I do not believe there is a better pistol.
The PVD finish is better than whatever powder/Teflon coating they used prior to now.
Is it perfect? No. Nothing is.
Now some issues that gnaw at my arse with Glock:
Locking Block/Locking Lug interface combined with the G19's unique mainspring "hump" has a lot of pistols/shooters hitting left of point of aim. Choose a pistol with the sights CENTERED or *slightly * to the RIGHT.
It would be nice to be "more innovative" but the product WORKS and works well. Kinda like the Porsche 911 and properly manufactured & assembled 1911 designs.
I'll keep a Glock - though I'm liking my Cajun Gun Work CZ P-07 a lot better as of late.
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Preface: I’m not the original am poster but...
#1: The Glock representatives I spoke with (2 different reps on different days) said it is normal for the rear sight to be aligned “SLIGHTLY to the right” ... not “horribly misaligned to the right”. There’s a big difference in that phrasing. I do agree the OP’s rear sight are TOO far to the right as it is slightly hanging off it appears and something looks wrong or like it went wrong here. Sometimes things go wrong, or something leaves the factory NOT perfect... or maybe it happened to it in the store, from mishandling? I don’t know.
Either way - not a HUGE deal as it’s easy to give it a nudge back in the right direction.
My 19.4 and 26.4 rear sights are in the same exact position as one another ... very SLIGHTLY to the right.
I bought Glock recently for all the good reasons you stated above... reliable, durable, easy (operational and maintenance), etc.