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What is an appropriate tip / gift...

Discussion in 'The Okie Corral' started by Kevin108, Sep 20, 2012.

  1. Kevin108

    Kevin108 THIS IS IN ALL CAPS

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    For over a year we've had a reservation for a reception hall and block of 10 rooms in a local hotel. We're doing an event for 100 people, mostly local but with several out-of-town guests. Some time around 3 months ago management changed. The "new lady" sold off our rooms and was argumentative when asked to fix it.

    Like is so often the case with incidents like this, the problem-causer is never available on the phone so we just dropped by the venue one night to try and catch her there.

    No luck on that, but there we found our saving grace. A young girl working the front desk, who'd been out of town for a couple of weeks, had gotten back to work and found the total mess created by the "new lady."

    She listened patiently to everything we had to say, was very understanding and immediately began taking steps to making things right.

    In talking with the desk girl, the problem-causer was actually the owner. I mentioned she appeared completely unsurprised by what we were saying. She wasn't, as the owner had created an identical problem just a couple months prior!

    It's clear the desk girl played no small part in getting things straightened out for us - in effect doing both her job and the job of a proper manager. We'd like to reward her for ascending her given role and helping us.

    What would be an appropriate gesture in this instance?
     
  2. Peace Warrior

    Peace Warrior Am Yisrael Chai CLM

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    Buck a person expected at the event?
     

  3. devildog2067

    devildog2067

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    Cash. Give her a tip.

    You're not "friends" with this woman, so there's no trying to get her a "thoughtful" gift. You're just trying to say thanks for helping me out. That's what "gratuity" is for.
     
  4. tarpleyg

    tarpleyg

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    How much are you all spending there and what can you afford? Knowing only the details you posted I'd say a $100 bill would be a nice gesture. If you can afford more and feel like she earned it, by all means give her more.

    Greg
     
  5. Bilbo Bagins

    Bilbo Bagins Slacked jawed

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    $20, maybe more if you are a big spender and she really saved your bacon.

    Personally I would slip her a "thank you" card with the cash in it. sounds like she is the unappreciated machine that really keeps the hotel running.

    If you don't want to do cash, flowers or a fruit basket would do.
     
  6. Mark Smeaton

    Mark Smeaton

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    Put a dollar amount on the trouble she saved you; $100 at a minimum.
     
  7. eruby

    eruby

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    A 'C' note should do it.
     
  8. VELO

    VELO

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    I agree. I visit from Ben Franklin is in order.
     
  9. Indy_Guy_77

    Indy_Guy_77 Thread Killer

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    Is this a franchised hotel or a mom/pop place?

    If the former, it may very well be worth an email or two "up the chain", so to speak, detailing the issues AND the praises for the one who has helped you out. Seriously - franchise management is a BIG deal. They really and truly want to hear about issues with their hotels.

    -J-
     
  10. Brucev

    Brucev

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    Just found this thread. Two suggestions. Give her a good tip. $100 is not enough. At least $200 would be better. She saved you a lot of grief. It's worth at least that much. If she'd been waiting tables, that would only be $2/person.

    Second, send a well composed letter to the company detailing just how very much you appreciate what she did for you.
     
  11. devildog2067

    devildog2067

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    Definitely this. You'd be amazed at how valued something like this could be. Almost no one takes the time to thank someone for a job well done.
     
  12. Angry Fist

    Angry Fist Dehumanizer® Lifetime Member

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    A Benjamin, and maybe an invite. Expensive bottle of wine, mayhap?
     
  13. Altaris

    Altaris

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    Totally agree. The thank you note will let her and everyone else know that she is doing a great job. It also means a lot to an employee to have someone recognize and point out their hard work.


    On the gift part, is she someone that can take tips? I know most companies have a $50 gift limit, so you wouldn't want to get her in trouble by giving her a larger gift than she is allowed to accept. That being said, slipping a $100 across a counter is easy to do and easy to hide :whistling:
     
  14. Dennis in MA

    Dennis in MA Get off my lawn

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    TTIWWOPix

    If pix are acceptable - Luuuuuuv coupon.
     
  15. NeverMore1701

    NeverMore1701 Fear no Evil Platinum Member

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    Is she hot? If so, you know what to do!
     
  16. Kevin108

    Kevin108 THIS IS IN ALL CAPS

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    Thanks for all the suggestions, guys! Some cash and a post-event letter are slated for her.
     
  17. Averageman

    Averageman

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    She saved your bacon, now think of the time and effort it would have taken you to set things right if she didnt help you?
    I would tip her 20% of the time and effort it would have cost you to fix it alone and then add a C note as a cherry on top.

    I must be becoming a democrat, it's fun spending your money!