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Warning about Solstice Arms in Kansas

Discussion in 'Smart Shopper' started by Ought Six, Nov 19, 2002.

  1. Ought Six

    Ought Six

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    In October 2000, I sent an RPK parts kit and a milled AK receiver to Solstice Arms in Harveyville, Kansas, to be assembled into a rifle. The owner/gunsmith, Gary Gucciano, assured me that it would be done in about six weeks. A couple month later, I paid him up front for the work to help speed things along. I still don't have my rifle. He claimed it was done in November 2001. All I have gotten from him is an unending string of empty, broken promises. Yes, he's been jerking me around for over two years now.

    A couple months ago, I filed a complaint with the Kansas Attorney General's Office, Consumer Protection Division. It turns out that Solstice Arms has several similar complaints against it. They've given Mr. Gucciano until the 21st to comply and send the KAG's office proof that the work has been shipped. If he fails to meet this deadline, they will move forward against him with a lawsuit, and possibly a criminal complaint. They will also see if they can get his business license pulled.

    Gary Gucciano is the poster known as Informer_SAI (this is info he himself has made public) over at AssaultWeb.net and AK-47.net, where he moderates the gunsmithing forums. I once posted a very diplomatically-worded question asking if anyone else had experienced shipping delays, and those threads were pulled within an hour. I was told that I was 'harrassing and defaming' Gary, and any further posts questioning his business in any way would result in my being banned permanently. That explains why I saw nothing but glowing reviews of his work on those forums, which led me to use his services.

    I am posting this as a warning to anyone who is considering doing business with Mr. Gucciano. If you have already had problems with Solstice Arms, you can contact the KAG's Office, Consumer Division at:

    State of Kansas - Attorney General's Office
    Consumer Protection / Antitrust Division
    120 SW 10th Ave.
    2nd Floor
    Topeka, KS 66612-1597
    attn: Special Agent Jerry Howland
    Phone: (785)296-3751
    Fax: (785)291-3699

    If you want to file a complaint, you must fill out, print out & sign a complaint form from their website:

    http://www.ink.org/public/ksag/contents/consumer/main.htm

    Then sign the form and mail or fax it into their office. If you can't print out this form, you can request they mail you a complaint package.

    I hope this saves you from the extreme frustration and anger that this guy has caused me and others.

    Solstice Arms website:

    http://www.solsticearms.com/
     
  2. Ought Six

    Ought Six

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    Well, Gary Gucciano has posted my real name on the internet. To breach customer confidentiality and destroy any anonimity I had on the net as a petty retaliation tactic is utterly despicable. Take a look at the thread in the Subguns.com Board Of Inquiry forum. The poster with the handle 'G2' is Gary. Look for his post, and my response.


    http://subguns.biggerhammer.net/inquiry.cgi?#24694


    EDIT:


    Unbelievable !!! Gary & friends have posted my real name & street address on Subguns.com, with a threatening suggestion that people should "pay me a visit". What a way to use private Solstice Arms customer information!


    http://subguns.biggerhammer.net/inquiry.cgi?read=24758


    EDIT AGAIN:


    The Subguns admin nuked the entire thread. Here's the new one:


    http://subguns.biggerhammer.net/inquiry.cgi?read=24818
     

  3. Ought Six

    Ought Six

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  4. Ought Six

    Ought Six

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    Check here for further info on this problem with Solstice Arms:


    http://www.falfiles.com/forums/showthread.php?s=&threadid=59701


    If you have a problem with Solstice Arms you can't resolve, here's some more agencies to contact:

    +++++

    You can file a mail fraud complaint with the US Postal Inspection Service. To take money for a service (like gunsmithing work) by US mail, and then fail to do that service in reasonable time, and then refuse to return the money and the customer's parts or gun is mail fraud. If you paid the business with a US Postal money order, even if the parts or gun weren't sent through the US mail, when they fail to provide the services paid for, that is mail fraud as well. If you want to file a mail fraud complaint, go to this website:


    https://www.usps.com/postalinspectors/fraud/MailFraudComplaint.htm


    +++++

    You can file a complaint with the Better Business Bureau:


    http://www.topeka.bbb.org/


    +++++


    You can file a complaint the BATF Industry Operation Area Supervisor for the Kansas City area (I chose not to do this). They control Gary's firearms manufacturer's license, and he can't do business without that. According to their website, you can call them at (816)559-0700 or email them at kcdiv@atf.treas.gov.