I guess this has been going on for a long time and I kinda have to believe that for this many negative comments concerning the guy's shop, it must be that bad. Steve sounds like someone who is drunk on his own "wine", meaning he feels he can do whatever the hell it is from a business/customer relations standpoint because he has no one to answer to except himself. Steve could probably be doing soooo much better for himself moving himself towards an earlier retirement and such, but he does not see the big picture and that is the business damage he does. What re- enforces the attitude is with the current off the charts business in the firearms world, he can do no wrong. Hence "drunk on his own wine." What comes to mind for me and this story is a small Orvis dealer that is somewhat near me. I was just learning about fly fishing gear, thinking that I might want to give it a try and wondering about how much the initial basic cost would be. So I stopped in to get educated on prices, equipment and such. Turns out the guy's BIL and I worked for the same 2 companies at the same time in the same career field and he stopped in while I was there. What a coincidence. I'll probably never shop in the store again. What could have happened that has made me say that? The owner flat out tells me, "what ever you do, if you go and buy equipment from one of the big box stores, don't ever come back to here to shop or have it repaired." Guess what I did? I now shop at the big box stores exclusively and I know just who I should talk with when I go there, a knowledgeable salesman who put me in a position to buy the right equipment that got me started.