I just bought a new modem here at the house. I called Cox Cable to give them the MAC address and they had a hard time getting it to Sync up. He showed I had a weak signal to the modem and scheduled a tech out. I had just put a brand new cable from the wall outlet to the modem so i was miff'd a little. The tech came out and told me my cable to the wall outlet wasn't a heavy enough cable. They use a better shielded and heavier gauge cable they make themselves. Ok, why four years ago when we bought the house and had them out to setup internet, didn't they do that? So make sure you have a heavy duty cable going to your modem. Also on the cable box mounted on the side of the house, Cox had ONE feed line split of into 7 outlets in the house. He told me the outlet in the computer room should be on a branch feed separate from the other 6 rooms. So he added a direct feed from the cable to my cable line to my computer room. Now I'm getting twice the signal strength to my modem, which should stop the daily dropouts from my modem. This was a new house so i figured our cable wiring was good and we have underground cable and utilities here, so no weathered wires from street poles. I've never was made aware of this in the past so I'm balking at paying Cox for a service call for work that was never done properly on the original install 4 years ago, on a brand new house. Am I wrong?