I was on my way home yesterday from an event in South Bend IN, my group were hungry and decided to stop for a quick bite in Elkhart IN. they chose a spot right off the TP that had a Subway, Steak and Shake, and a few other possibilities nearby. At first I was not hungry because I ate a late lunch and it was now after 6PM. Then I thought, 6+ hours before I might have a chance to eat again, and only cheese crackers and water in my feed sack. I thought about it for a second and decided a quick single pattie burger and a shake to hold me over till later and not make me tired from too much food. Steak and Shake it shall be. I saw part of my group go there and turn around and leave, word was 40 min wait. Which was strange because no one was really in the dining area. So I thought I'll order to go and eat on the bus. I went in and ordered, there were a few people ahead of me and more came in behind. Some stayed some left. I stayed because I thought my small order would come quick. Something from an employee/management situation was broken. I'll try to explain. The order was taken, the guy making burgers made burgers and moved them on down the line to where the next person was supposed to put the fixin's on the burger to complete. But for some reason that person was MIA, and the Manager was trying to do work for what appeared several people. I could see something was breaking down in the chain of action. The first order was wrong and the Manager stopped dressing burgers to fix the order, but no one stepped into his spot to continue to process orders so the burgers were sitting unfinished for several minutes. My order was missed altogether from the burger standpoint, my shake came but no burger. Orders kept coming thru but the food was not being completed. A second order was wrong and the customer ( a 20 something in pj bottoms) pitched a beotch and now the Manager is fixing his order and the burgers are still sitting. A third order was incorrect, and now he is working on that too and the burgers are still sitting. This is where things got my hackles up, meaning fight or flight sensation. One of the incomplete orders was for some fat guy with attitude. He began screaming at the Manager who was trying his best to make this work, "HOW GOOD DO YOU THINK MY BURGERS WILL TASTE AFTER SITTING THERE FOR 5 MINUTES, THEY ARE JUST EFFIN DONE AND SITTING THERE. WHEN IS SOMEONE GOING TO FINISH THEM? At this point I got real nervous about what may happen next, as this was a mixed race situation and from my POV this could become a crime scene real quick. Everyone in the restaurant got real quiet and nervous, with small kids with them, wives etc. and this knuckle head ratcheting up the pressure yelling at the guy. It was really hard to tell how long this was going to go on or how far. Part of me wanted to speak up and get the fat guy off the Managers backside, part of me said, "not my circus, not my monkees". I think if the fat guy would have crossed the line and turned it into a race thing by slurring the Manager, I would have had to step forward and do what, something? The Manager was trying hard to work his way out of the situation, refunding the money for the orders that were wrong. This took time.....and the burgers sat, and the hole kept getting deeper. What is that saying, don't judge until you have walked a mile in the other guy's shoes? But this whole situation was fairly heated for the fat guy. I post this today, because it bothers me that there is so much anger in this country over stuff like this. Fat guy could have gotten himself in way over his head over burgers.