OK, scenario. I built a lady a computer about 3-4mo ago, and other than some hiccups w/ getting her DSL service, it has been fine for at least a 3mo. We have this huge storm on Friday, and all of a sudden she can no longer get online. She calls ATT tech support, they do some hoop jumping with her, say their side is fine, and check her IP address, which is coming up as 169.xx. The guy tries to fix it, and can't, so he ends up giving her a number to call, which has chargeable tech support and says they will know how to fix the problem.. She asks me if I know the problem, so I go look at it, and couldn't renew the IP address to the normal one(192.xx). Come home, do some Googling, and everything I find, seems to suggest this is a firewall/router issue. She has no router/hardware firewall, so I removed her software firewall, and made sure the Windows firewall was disabled, and still no joy. I noticed on the bottom of the modem, it has a login address (http://192.xx).. I try to log in to it, and can't. I get a page load error like I entered a URL that does not exist. The Device manager reports the Ethernet adapter is working fine The modem has 5 Lights.. Power, Ethernet, DSL, Internet, Activity. Power, Ethernet, and DSL, are all green. When I power on or reset the modem, Internet comes on as Red, stays on for about 1min, and goes out and stays out. Activity shows nothing. I think, the Power, Ethernet, and DSL lights, are simply showing that something is plugged in those ports. Internet, I assume to mean its connection from the outside. This makes me believe this is something outside. Any ideas, other than letting her get molested by the minute w/ tech support?