I'm an olde guy. Spent years in Corporate America with large Fortune 500 outfits. But I don't underestand "Corporate Austria." Glock is a large corporation who's built a reputation for quality and reliability. This month I finally broke down and ordered one of their products (G26 Gen 4). My local dealer brought it in from a large distributor in South Carolina. I take it to the range and nearly every spent casing ejects into my face or head. Funny, cute, but not cool. So I get online and find out its somehow my fault out that it does this out of the box. I've failed to have the extractor replaced after paying a LOT of money for a supposedly quality product. Oh, and I'm for sure shooting the wrong ammo.... What I wanna know is what is up with Glock Management, Design, Quality Control? How can such a huge corporation with such a huge reputation for quality let a defect like this slip through so many stages of development then unleash it onto their customers? Despite the "Mine shoots fine" posts there are thousands of "Mine ejects cases into my face" posts. I can't believe this didn't happen back in Austria when the Gen 4s were being developed. I know about it all being my fault somehow. What I wanna know about as a new guy is WHO is running this corporation that allowed such a wide ranging disaster to happen. Do they not care? Are they aloof because of their long standing reputation? Are they incompetent? Are employees afraid to point out problems? Serious. I wanna know about the folks who run the Glock Corp these days. Don't need comments on polishing my extractor or changing ammo or limp wristing...Lots of threads on that on lots of forums. I'm curious about how such a marketing disaster could make it though all the development stages, testing, manufacturing without someone saying, "Hey, these things spit the case in the customers face!" Thanks.