I got my folks a new laptop as the hinges went to hell on their old dell. I picked up a pretty low end one from best buy. The plan was to set it up for them over memorial day when I head to the farm. They came down for some bride thing for the woman before the wedding, and mommy wanted to take it home with her. I loaded up quicken, the dial up connection for the internet and a couple other card maker type programs that mother likes to futz with. I have their printer connected to a wireless "print server". It works fairly well, but it's a little bit of a pain to get connected. I explained to her that I would be able to install it when I get back there the end of the month... So, naturally two days later she calls me up wanting me to walk her through it over the phone. There are few things I can imagine doing over the phone worse than trying to walk my mother through -anything- much less something she refuses to understand. It seems like people feel they can let their brains just squirt our their rear as they are talking to tech support...man. I used to work phone tech support for a living, and there is no one I dread explaining things to more than my mother....and she's a teacher. Don't get me wrong, I love my mama...but damn!