I wanted to share two tools that I have used to help my mom in the past couple of years. Let's just say that my 11 y/o son is a lot more computer savvy than my mother, so when she has needed help I remote into her system and repeatedly attempt to help train her how to use basic functions like posting pictures to the web, etc... One tool that I have used is LogMeIn. The downside is that you have to install the application and it runs in the background. Of course in my mom's case, it is best that it is in the background because asking her to do anything outside of open her e-mail or performing a web search can take forever. The other tool that I like is called TeamViewer. If you download it and then chooe to just run it instead of install, you can establish a one time remote session for either remote desktop or FTP. This has been handdy when assisting others who don't have an easier way to allow me access. So what do you use when you end up providing Tech Support to friends and family?