my ps3 decided this morning to give me the sony version of microsoft's dreaded "RROD" and quit recognizing any discs. ps3, blu-ray, dvd, even audio. none of them will load on my system now. so i jump on the phone to playstation tech support and met "robert". i'm going to be kind and call "robert" a window licking circus monkey with downs syndrome and a penchant for plugging his tongue into live electrical outlets. over the course of an hour "robert" had me reset my ps3 to the default settings 4 times, turn it off and back on 6 times, and finally broke what little patience i had when he tried to suggest this obvious ps3 hardware issue was somehow connected to my router. at that point i got snippy which sent "robert" into an almost hysterical fit of anxiety which almost made me feel bad, until he opened his mouth and suggested that i once again reset my system settings to default. i hung up. i didn't have any choice i just couldn't take it anymore and i'm not sure if india has any sort of suicide hotline for "robert" to call so i gave up on trying to deal with him. i decided to brave the internet in search of tech support answers and suprisingly the plastation usa site was rather helpful. well helpful in telling me that my ps3 is no longer under waranty and is going to cost 120$ to fix anyway. it wasn't helpful answering any of my other questions so i did a couple of shots of jim beam and got back on the phone ready to face off with my arch nemesis "robert" once again. this time i got "steve". i'm going to be kind and call "steve" a ******* mongoloid crackhead. i explained my issue to "steve" and then asked if there was anyway to back up all my data to a external hd so i wouldn't lose it when i send my system in. "steve's" answer was, and i quote, "i do not know sir but i am sure there is some way to write it to a disc." dear god i apologize for whatever sin i've committed to deserve this level of hell. moving right along then. next i ask "steve" what the average turn around time is for this type of repair. his answer, and again i quote, "i have no idea how long it will be to take me to fix this problem sir." so i ask "steve" if he is the person who will be personally working on my ps3? his answer "no sir." i hung up. so does anybody here know where i can borrow an icbm? i have to return my ps3 and i'd like to insure it gets to the wondertard twins in a timely manner.