Of course my internet connection was failing and could not be corrected. The Spectrum guy came. Well, the modem that I have has been discontinued. It isn't even refurbished and recycled. The new version is 3.1. He explained the speeds/ranges/limitation of my computer. He brought his own computer in for testing. 1. I have two different options, one being 5g. The 5g is used normally. It can go up to 200 whatevers. It did on the guy's machine. Mine did not go that high. I was told it was the limitation of my laptop and he didn't know of any add ons. So, bear that in mind when buying a new machine. He also said that he never saw a chromebook register more than 150 whatevers. 2. The second option was for distance. It would never run even 100 no matter what computer would be used, the technician explained. 3. He walked through the house and showed the limitations of both alternatives. Cell phones, Ipads and computers were used. He confirmed that the aftermarket range extenders did not work and not to waste money on them. It was a great learning experience.