I hear people say bad things about SIG customer service recently and wanted to relay my experiences. I've had limited opportunity to use SIG customer service and can say I've been pretty satisfied so far. 1st time was a broken firing pin positioning pin (FPPP) in my 220ST slide back in late '07. They sent me one with no questions asked and gave me directions for install. 2nd time was a messed up P226 grip bushing in mid '08. They would send me a new one, but couldn't repair the frame where it stripped out, and being a CPO out of warranty, they said it would cost me to get a frame. The guy was good enough to suggest options to fix it at home. 3rd time was last week. I needed another FPPP, and they suggested I try the double roll pin, as they have gone back to it in the newest models. Got it today, and it will not fit older solid pin models...period. Called them and have a new FPPP on the way. He gave me armorer's directions to do the install myself if i wanted to, or have it done by an armorer. Bottom line is they were decent to me every time. I got all the parts without hassle and without paying a red cent. The people were friendly on the phone. What more do I need? Granted, they did not fix my 226, but I couldn't have expected them to fix a used gun for free.