I have a 2011 Ford Explorer, sticker price was just over $47,000. It's overall a decent vehicle, but suffers from a few technological bugs, mainly the nav system. It periodically stops working, will either lose my position, or just lock up and not give me upcoming directions. It's been at the dealership 4 times since last July, problem still persists. Its too new to trade it in for something else because the payoff is too high compared to its value. It will take 60 days for the arbitration to be completed, and their decision will be final. I may be rewarded with a refund less than what I owe on the loan because they deduct for mileage, and that is high. I can request a waiver on that deduction. Here is an example of what it does.