How long before Sears joins Circuit City in closing down? I just see them lasting with current management, product lines and customer service the way it it. I have been a loyal Sears customer all my life but recently, several bad experiences have soured me on Sears and I have vowed to never shop there again. The big one, which was the one that caused to stop shopping there altogether was the fridge fire I had. I posted about this about 6 months ago but here is the abridged version: My 6-7 Kenmore fridge caught fire just before we woke up for work. I walked into the kitchen which was very hazy and smelled of smoke. I rubbed my eyes thinking they were blurry but it was the fridge on fire. Not a raging fire but a slow electric and plastic fire coming from the relay and wiring. I caught it in time. Customer service was worse than a joke, they were rude and nobody wanted to assist me in anyway. I ended up paying $90 for a relay to be overnighted to me (which somehow took two days) and when it arrived, it was the wrong part! All my food was spoiled and I had to buy a new fridge. They wouldn't refund my money for the part even though they admitted it was their mistake or offer any sort of assistance in any way. The other problem I have been having is with the tools and the warranty. I have been refused replacement tools for made up reasons and been given refurbished or returned tools as replacements to my returned ones. I went through 3 socket wrenches in one summer because they were all crappy. I have a old socket wrench from the 1960s that still works great so it is not me abusing the tools, they are just junk. Customer service is beyond terrible. Product is shoddy. Value is poor for what you get. Warranty is not as good as it used to be. I can't think of a single thing that they sell anymore that I will miss buying. The cloths are cheap, ugly and outdated looking. The tools are made in China junk. The appliances cause fires when you are asleep. The customer service is a nightmare. How can a retailer like this stay in business?