I understand that everyone makes mistakes, but the service I have recieved from the above-mentioned store has been repeatedly poor and disrespectful. I have been a polite and paying customer( $1K/year + range fees) and continue to get the shaft from these guys at nearly every transaction. 1) Last year I called to confirm that they would handle a transfer for me before I bought a rifle off of gunbroker.com. After the shipper had undertaken considerable effort on his part to accomodate the specific order I needed, I went down to DGM to do the paperwork. When I got to the store they told me I was missing some documentation so I went home to retrieve it. Back at the store, we completed the paperwork and were about to process payment. The manager came out and told me that he would not do the deal because it was a new firearm that he would only cover his costs from and not profit. I explained that I had called ahead of time and discussed this specific matter with a salesperson and that I was reassured that they would do the deal because, it was a custom package they would not do for the price the shipper would. It did not matter, they would not do the transfer. This put me in the position of having to inform the shipper who had been extremely helpful that the deal was a bust. No other dealers in the area would help out either. Lane Saint John was the shippers name and I would happily do more business with him. 2)This winter I purchased a Savage 12FV from DGM, there was a problem with the tension of the internal magazine lips. (pictures: http://www.glocktalk.com/showthread.php?s=&threadid=118480) I brought the rifle back to the store to be shipped under warranty to Savage. I called savage a month later to check the status of the rifle and was told the rifle was not there. I called DGM and was told that the rifle had not been shipped yet and that they were waiting on a work order authorization from Savage. I called Savage to get things moving and was told that the authorization was a verbal "yeah, send us the rifle" and they had nothing that needed to be "sent" to DGM, unless they were sending a 16 inch cannon or SAM missile. My rifle is only a .243 . Another call to DGM revelaed they just had forgotten about it. I was relieved when I was told that the Gunsmisth would fix it free of charge. I made the pickup that afternoon and the Smith said it was just a 15 minute job and he just had to hit up one screw. Over at the range I tested my rifle out and found that it still ejected the second round about 60% of the time. I left town for about 3 weeks and called DGM today upon return to see if the Smith would tighten whatever screw he did last time to ensure the rounds stayed in the magazine. I was told "no problem, see you in a few minutes." I went to DGM today and was told the Smith was busy. I told the clerk that I had just called 20 minutes ago and was told to come on down. He went in the back and said "yeah, he is busy he just has a lot of work and if he takes your rifle then everyone else is going to get delayed too." I told them that he had not finished my rifle yet and that I would appreciate it if he could just ask the smith if he could take a couple minutes to do this job right once and for all. he replied "yeah, he's just too busy right now, you can leave it here and we could get it back to you in about 4 weeks." I left. Sorry Discount Gun Mart, I'm not coming back and I will relate this experience to everyone else I shoot with. For other SD shooters, South Bay Rod and Gun Club has a yearly membership of $50 for unlimited use and a range out to 300 yards. I am going there from now on and it won't be hard to find a better dealer either.