My next door neighbors have a Dell laptop that will not print on two seperate printers. At first they thought the old printer was shot, so they bought a new one. The other one was 8 years old anyway. The old one was using the old style printer cord, and the new one is the smaller size cord, but not quite a USB size. It is a little larger and blockier than a USB connection at the computer end. I have checked all the printer ports and they are there no conflicts or error messages. And all the drivers say they are current and working properly. When you plug the cord in, XP does not pop the "found new hardware" icon up, even after restarting the computer. When you "add printer", the system does not detect a plug and play item. And when you add it manually, and print test page, the system seems to be working but never prints a page, then says there was an error printing after a long time. The "connection" lights come on at both the printer and the computer, telling me there is a good connection. But the information doesn't seem to get to the printer. I have tried both the port on the docking station and the laptop itself. I am at a loss as to what it could be. Any help would be greatly appreciated.