I've been visiting Kesselrings (off I-5 between Bellingham and Burlington) for research and prices (list retail for Glocks, very good for used police Rem 870's, and _many_ other handguns and long guns), and thinking about an Internet order. Then I read Glock Talk Slam at Local Gun Shop and in particular G20-IWB24/7's comment from the other side of the counter [and I'm thinking about my own "customer service" (I do unix support)]. "Wayne" at Kesselrings has been polite to me every time I've visited (three times? four?), is much more knowledgeable than I am (not hard to do), and has gone out of his way to make me a satisfied customer (and I haven't bought but a $4 "lead-free" cloth so far!). I could learn a lot from him, and now plan that he personally gets my business. If you're in the area, please consider visiting them (as former local resident PlasticGuy now of Spokane still does).