We have 3 fax lines in our office. 2 lines on Bayantel and 1 line on PLDT. Last December 18, our fax line lost dial tone. We have immediately reported the problem to PLDT hotline 171. December 22, I learned that the line was still not working. So, this time it was I who called the hotline and asked what is happening to our faxline. The person on the other line told me that it was a major cable problem and it would probably take a month to restore their service. Upon hearing this, knowing that the person on the line is not capable of giving me any information beyond what she has already told me, I immediately asked for a supervisor. She told me that her supervisor is not available at the moment. So I asked instead for any supervisor. She told me there was none available because all of their supervisors are in a meeting. What the hell? What kind of office leaves a full staff without a single supervisor in charge? Any officer in charge? Still there was none, she said. OK so instead asked a call back from any supervisor or any technically capable person. So she took my contact numbers and said that she'll relay my request. The rest of the day passed. I recieved no call. The next morning still no fax line. I again called the hotline and asked for the supervisor because there is no way Im gonna take word that we have to wait 1 month before service would be restored. Who in the right state of mind would?. The person in line, this time a he, said that they have no supervisors in the office. I told i'll hold. He said they have NO, as in their organization does not have any supervisor. This time blood rushed in my head and I felt my nerves stiffen. Is this person insulting me? What kind of a customer service organization does not have a supervisor? Any officer in charge? He insisted there was none. "E paano kayo sumusweldo kung wala kahit isang officer dyan"?. He said: "May HR po kami pero wala kaming supervisor". This certainly is the worst customer service that I got. Never in my entire adult life had I asked a supervisor and was denied, much less insulted by such bull****. I insisted of course for any officer in the vicinity. And here's the best part. He told me that they are not allowed to transfer requests to any officer. So even if the client is really really angry, no supervisor will ever attend to take your complaint even if your complaint is against the CSR. They will only take calls from clients and advise clients to wait for the resumption of service. December 24. still no fax line. I called again and asked for a supervisor. The CSR on line told me that no supervisors are available because they are taking a break. All at the same time? What kind of office are they running? So this time, they have a supervisor after all. But there was none available at the moment. After a little argument, I said I'll call again. After 3 hours I did and this time another CSR on line told me there was still no supervisor available because they are all taking calls. Again. What the??????. Supervisors taking calls? If they can take calls then how come I cant talk to any one of them?. Decemeber 27 same different excuses why I cant talk to a supervisor.December 28, 29. Its YEAR 2007. JANUARY 2,3,4, 5. I emailed their CS email address and I received no reply. I threatened them that I would forward my complaint to the News And Current Affairs of my mother company ABS-CBN. I did actually. Finally Monday, January 8, 2007 service was restored but guess what. Still no supervisor, nor any officer in charge. After having that experience, I can justify the "P*****inamo" recording of PLDT CSR that was circulating in the e-mails these last few months.