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Discussion Starter · #1 ·
To everyone who has a perfect Nighthawk, received stellar customer service, etc. please try to ignore this thread. I've already heard all the crap about sour grapes, whining, etc. but feel that potential Nighthawk buyers have a right to be informed.

A while back I ordered a T3 through an authorized dealer. I went back and forth on the options, and ended up calling Nighthawk directly to sort them out. One option I had to have was an ambi safety, because I shoot left handed. I had problems in the past with ambi safeties working loose, and know from experience that Wilson makes a very reliable one. I specifically asked the Nighthawk rep (Tim) about potential issues with their ambi safety, and he assured me that Nighthawk has no such issues.

When I received my Nighthawk I proceeded to put 100 rounds of PMC 230 grain FMJ's through it, and immediately the safety started working loose. Next trip to the range, the slide started slamming shut after the last round was fired, and the safety got even more loose.

I emailed the customer service rep (Larry) at Nighthawk, but didn't get a response. I called Larry, and he told me one of the owners (Mark) would be in touch with me.
Mark called me later that day, and was downright hostile about the ambi safety. He told me that if I knew there are problems with ambi safeties I should not have ordered one. He also asked what I would have done if Tim told me Nighthawks have problems with ambi safeties. I told him I would have ordered a Wilson.
Later I was told that had I read Nighthawks catalogue, it says the warranty excludes ambi safeties. I've never seen a Nighthawk catalogue (to this day) and I guess I had better get one so I know what else is prone to problems.

After a very heated discussion, Mark offered to pay shipping both ways to fix the slide stop, as that was what was causing the slide to slam shut on an empty magazine. He told me this is something no other gun manufacturer does.
Sorry Mark, but not only did Springfield do it, they actually fixed the issue.

Nighthawk did nothing to fix the ambi safety issue.

The way I found out the Wilson fix for the ambi safety issue, was through Springfield. I had the same issue with a TGO1, and Springfield suggested the Wilson safety, ordered it, and installed it for me.

The fix for the Nighthawk safety is to either send my T3 to Wilson and have them install their "Bullet Proof Safety", or order one from Wilson and have a local 'smith install it.
 

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Discussion Starter · #3 ·
Wow, that is very disappointing.

I had two very good experiences with NH, but stories like this makes me question them being a top notch semi-custom shop.
Seriously, I was appalled at the tone Mark took with me. Enough so that I was hesitant to even ship the T3 back to Nighthawk. And if I would have known they would only fix the slide stop I wouldn't have wasted my time. I would have sent it to Wilson.
 

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Dang,.....with the recent price hikes NH has done, one would think
that they would be a bit more concerned with Customer Service.

Springfield's Custom Shop looks better and better every day!
 

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Discussion Starter · #7 ·
Yikes! Bummer...I really like the T3's and was thinking of getting one.

deadite
Honestly, I feel stupid for not going with Wilson. A friend of mine who worked for the local Nighthawk dealer talked me into the T3. To me, the measure of a 1911 in this price range is customer service. They all should be reliable and accurate, but all companies make mistakes.
For me, Nighthawk is a giant fail as far as customer service goes. And seriously, how could anyone, in good conscience, return a custom 1911 from service, knowing that it will fail? Especially when there is a simple fix at hand.
 

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Discussion Starter · #9 ·
Dang,.....with the recent price hikes NH has done, one would think
that they would be a bit more concerned with Customer Service.

Springfield's Custom Shop looks better and better every day!
I have nothing but good things to say about Springfield. Their service is first class. And my TGO1 is by far my favorite handgun.
 

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It seems that you seldom hear people that have had problems with their Nighthawk have anything good to say about the brand. And, IMHO, that is the truest measure of customer service. Of course people with flawless guns are thrilled with them, but how did you treat those folks who weren't among the fortunate?
 

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Too many threads like this in the recent pat about HN. Too many options out there to even take a chance with NH for me.

I have yet to read one about Wilson :) In the process of my third Wilson 1911 and if I get a 1911 in the future in that price range it will be a Wilson.

After I had my CQB for a couple of months the gold bead on the gold dot front sight "sunk" into the sight itself. In other words the sight more or less became a plain black sight.

Living in a small town with no way (other that USPS) to ship the entire gun back I emailed Wilson and asked if I could just ship the slide back. They said sure, we never discussed who would pay for the shipping. I shipped the slid back USPS ($11 insured) and waited. In less than a week I had the slide back fixed. I also received 2 Wilson ETM magazines free in the package as compensation, these had never been discussed. $80 worth of mags more or less more than offset the $11 in shipping I paid. That is customer service :)
 
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