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New Purchase - Defective - Any Options?

Discussion in 'General Glocking' started by sidrow11, Mar 31, 2010.

  1. sidrow11

    sidrow11

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    Picked up new G27 tonight after work. Cursory inspection in dim light
    revealed really rough textured slide. Filled out paperwork, took gun outside and discovered chunk missing from rear sight, rounded sight on
    right and an unusually rough texturing on metal. Returned gun to salesman who concurred with sight damage, took gun to show owner
    who returns tomorrow. Do I have any options other to receive as purchased. I've owned five Glocks of various models. Never seen one as
    rough as this one. Thanks in advance for any response.
    Sid
     
  2. vram74

    vram74

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    Since you just bought the gun, I'd ask them to let you have a replacement and let them deal with this one.
     

  3. Njanear

    Njanear Nagant-ophile

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    That must be a pretty bad shop if the lighting inside was so bad that you didn't notice the problem but when you got outside (at night), the problem became apparent. :wow:
     
  4. bentbiker

    bentbiker

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    Since you evidently prefer not to reveal your location, it will be rough for anybody to advise you re the likelihood/difficulty of an exchange.
     
  5. Feanor

    Feanor

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    Glock will replace the pistol no questions asked if they decide they were responsible for the damage.
     
  6. cciman

    cciman

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    Whaaaa??? ????

    Ask the dealer to replace the gun with a new one, or return your money.

    Are there signs on the car door that says "all sales final"?

    Next time, turn the reading light on, and put your glasses on. You should be looking the gun over while they make the Fed phone call. Are you sure it isn't a HiTech?



     
  7. MonsterB

    MonsterB

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    :faint:

    How do you get out the door with a gun in this kind of shape? The lighting couldnt have been that bad or you wouldnt have gotten the paperwork filled out...Im sure it will be taken care of by Glock, absolutely no doubt about it but hopefully you learned a lesson with this one..
     
  8. RiskPro

    RiskPro

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    They will likely make the exchange given they are an "authorized" Glock Dealer.

    If they will not deal with you then contact Glock and determine if they buy direct or thru a distributor. Find out and contact thier rep.

    If you paid with a Credit Card you may have protection and can dispute the charge if they will not take a return. Call your CC company.

    Outside all this, Glock would make it right regardless.
     
  9. WmHBonney

    WmHBonney

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    My thoughts exactly.:dunno:
     
  10. GreyEclipse

    GreyEclipse TheGreyEclipse

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    lol, don't know where to start so I'll just say...
    Get a replacement and don't pay for it.