Ok so this is what happened. Some one hacked her email. They took it an found her full name an address, an home phone #. They took that an set up fake emails. They used all this charge things on her lane phone line. There was a online radio, an 2 call in any where voice mails. We are not sure how long its been going on but its been a while. We called the radio place an found out they used her name an # to set it up along with the email. Now this is where I need the help. So we call ATT an this is what I do not understand. We asked if there was any way to keep outside charges from being put on out account, an they said no. I just don't get that, that's them saying that any one with no proof can add things on our bill an we have to pay it? We also asked the voice mail to see if they could tell us if its been used an they said no? Am I the only one that seem like both of these sound like b.s?