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Need help with my computer

Discussion in 'Tech Talk' started by 409er, Mar 16, 2006.

  1. 409er

    409er

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    Hi all,
    My other computer cannot connect to the internet. I am using AOL and everytime I log on it will disconnect with the server, ie, after successfully connecting to the server. My anti virus which is Norton will pop-up a window saying it blocked "Veritas Netbackup Shared Library BO".

    AOL gave me different options to check my connection but none of them are successful. I was hoping someone here could help me.
     
  2. Washington D.C.

    Washington D.C.

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    That sounds like Norton Internet Security not just Norton Anti Virus.You must have a Norton firewall.This can often block things you don't want blocked.It's not always easy to configure it.

    Veritas Netbackup Shared Library BO is buffer overflow.You may want to switch off the Norton firewall and see if you can connect.If using Windows XP maybe switch on it's firewall but may cause some conflict with Norton's firewall when you restart but it won't hurt anything.
     

  3. 409er

    409er

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    That was a quick reply, I will try that route tonight.
    Thank you sir!
     
  4. Washington D.C.

    Washington D.C.

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    Found the problem!!!

    http://news.com.com/Norton+update+kicks+AOL+users+offline/2100-1002_3-6050786.html?tag=st_lh

    An incorrect update to Symantec's Norton security software on Wednesday blocked Internet access for some America Online users.

    The issue affected AOL customers using recent editions of Norton AntiVirus and Norton Internet Security, Symantec said in a statement sent via e-mail on Thursday. The culprit was an update to intrusion prevention software that is part of the security software, the company said.

    "This update incorrectly detected traffic patterns used as part of the AOL connection as a potential risk," Symantec said in the statement. AOL has about 20 million Internet service subscribers.

    As a result of the incorrect update, AOL dial-up customers lost their connection and AOL broadband users were unable to access AOL servers, Symantec said. The erroneous update was removed from Symantec's servers about seven hours after it was released, and a corrected version was posted, the company said.

    The Norton problem is the second high-profile problem with security software within a week. Last Friday an error in McAfee's virus definition file caused the company's consumer and enterprise antivirus products to flag Microsoft's Excel, as well as other applications on users' PCs, as a virus called W95/CTX.

    Norton users who are experiencing problems can contact Symantec customer service at 1-800-927-3991 at no cost or read more on the issue at the company's Web site. Symantec advises users who are unable to go online because of the issue to disable their Norton software, connect to the Internet and immediately download updated definition files.
     
  5. 409er

    409er

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    I finally got it working, thank you very much!