Please let me preface that I'm not posting to generate "slams" against any company or companies. I'm looking for both positive and negative personal experiences. I'm trying to express my frusteration in dealing with companies online because local dealers and suppliers are not available for many products. On 01/08/03 I was tired of the Botach problems and decided to try a different company. Figuring I hadn't seen anything negative about Arizona Gunrunners, I thought I'd try. Granted my order wasn't huge at about $90.00 total but it included a couple of AR-15 parts I needed and some other things since I had to pay shipping anyway. Being a LEO I appreciate saving money where I can (10% LEO discount helps). Online ordering was easy and convienent. I noted in the "comments" section of my online order that I'd like to be contacted if there was any problems filling my order. After 2 weeks my wife called the company for me because I was at work and we hadn't heard from AGR. She said the person who answered the phone seemed hurried and put her on hold while he looked for the order. He returned and told her he was waiting on the order from Blackhawk Industries and that IF he got it this week then he would send out my order NEXT week. When she asked how we would know when I might receive the order she was told to call him back (costs me to call AZ) but OK, I'll try not to bother too much. When she asked him to ship the parts he had and the rest later she was told that couldn't be done. Yesterday (01/31/03) we tried calling all day (at least 6 times)because I still don't have my order (read as: STILL need the parts for an event this weekend and STILL don't have them). Each call cost me just to hear the voicemail again and again. I sent an email early in the day but have yet to receive a response. I'm not putting down AGR but so far they have failed me. I'm disappointed at ALL the business that advertise products they don't have and have a difficult time getting in a timely manner (*IDEA* post on your sites that it may require additional time for these certain items). I understand it is costly to maintain an inventory, split orders, backorder, etc. etc. etc. but it's MORE costly to loose customers. If anyone has had positive experiences with companies that carry firearms accessories, tactical and/or military gear I'd appreciate a link (email or post). I believe Brownells has been the best for me (example: I ordered 7 items at over $140.00 on Tuesday 01/28 and received all of the order on Friday 01/31). I really hope AGR comes through even if I "do without" this weekend. Thanx for letting me vent and I hope to hear from AGR and other good companies soon.