i recently had a case head failure with my pm9. blew out extractor & side panel. sent gun in on mon. 10-29, next day air, fed law. they called today fri. told me how much repair would be. will be sent out today. will get spring & mag. release updates & a few other updates. total including return air shipping $172. i think that is very reasonble. person i talked to was very nice. asked him afew qeastions answered them all very politely.