Excellent. This was my first experiance with a big return. I returned 3 differnt bullet molds, a bunch of Lee bullet sizing dies and some handles for the now useless Lee molds. I have heard some complaints in the past but they didn't even call me. I sent a letter in with the return but still filled out the back page of all three reciepts that had items to return. I mailed the box on Monday and I had a $200+ credit on Wednesday. Due to a backorder they shipped out my two replacement items in two seperate orders and charged me shipping on one of them. I called them today and they credited my shipping on that item. They had already credited the shipping on my return of the items to then. No muss, no fuss. Good company.