Lousy Taurus Service Rant - Continued

Discussion in 'General Firearms Forum' started by Church Key, Jun 9, 2020.

  1. Nelson Porter

    Nelson Porter

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    Ive put an easy 100 rounds thru my Spectrum. Not 1 problem but its a ***** to reassemble!!
     
  2. Bomber Nav

    Bomber Nav

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    Wouldn't mind owning a PT92; keep hearing they work just fine. Shot a buddy's once, and it did well and he liked it. Would probably be the only Taurus I'd buy...maybe a G3C but I sure don't need it. Anyway, I like the frame mounted safety over the slide mount.
     
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  3. Terry G

    Terry G

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    I bought a PT92, 99,66,T22, and a 94. All prior to 1990. Never a part broken or a functioning problem. Again, I stress prior to 1990. Whatever happened to Taurus happened after that timeline. I never touched a Taurus product again until last year when I bought a TX22. I had a magazine problem, shipped it back to Taurus on their dime and got it back in eight day's with two new magazines. Shot the heck out of it and bought a second one. It's been over a year now with no problems with either. I'm not going to state that "Flawless" crap because .22 ammunition malfunctions a lot and you can't blame the gun. My best friend has a G2C and I have fired it a lot. He's had no malfunctions and I know he shoot's some real bottom of the barrel stuff. I don't like the trigger, but other than that the gun is accurate and reliable. Would I carry one? NO! That's why God made CZ's. B Taurus.jpg IMG_3703.JPG
     
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  4. ShipWreck

    ShipWreck Beretta 92 Nut!

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    Why buy a Taurus? Is it because that is all you can afford? Taurus quality has been terrible for years. I have said it many times - if someone GAVE me a Taurus, I would not want it...

    Why risk it? No, 100% of the guns they make don't break - but they seem to have WAY higher of a percentage of problems, compared to other brands. IF money IS an issue.... When you can buy an M&P Shield for $250 or less, WHY buy a Taurus? Don't like the Shield? There are still other, higher quality firearms in the $300 range. Hell, the Beretta APX is around the $300 mark if you look hard enough online.

    If you REALLY WANT to buy a Taurus, and you know what you are doing - I GUESS, go ahead.... Knock yourself out.

    But, too many gun newbies fall for Taurus products... They walk in the door and see the price of the Taurus guns compared to everything else. Then, the know nothing sales person (usually at a big box chain store, because a good % of real gun stores will not even carry the brand) will tell the newbie how good the gun is.

    Then, after the 1st range trip, they post at a gun forum, asking for help. And by the time they pay for shipping (in the past, Taurus refused to cover shipping - not sure about 2020), the gun was no longer cheap (it's over $50 to ship a gun back to the manufacturer).... Then, be prepared to wait forever to get the gun back...

    And, how many times have I see posts on various forums of guns being returned by Taurus with NOTHING done to them?

    Even the various CEOs can't change things, no matter what they promised...

    People point to the newest 2020 CEO as "turning the company around." But, look at Taurus history:

    Back in 2010 - Someone quotes an article about how the new CEO of Taurus (Mark Kressler) will help improve quality... : https://thefiringline.com/forums/showthread.php?t=408285&highlight=taurus+quality


    I then did an internet search of the CEO prior to Kressler. His name was Bob Morrison, and he was CEO in the earlier 2000s. I couldn't find even ONE article where he said he would improve quality... Go figure... :D


    In 2012, the Taurus CEO, Mark Kressler, promises "new products, better customer relations and higher quality": https://www.thetruthaboutguns.com/taurus-no-more-bull/


    But then in 2014, that CEO (Mark Kresser,) was fired... He was a CEO who had "led the charge at Taurus to tighten quality control."

    https://www.guns.com/news/2014/07/3...ly-fired-its-former-after-company-acquisition


    And, his replacement CEO plans to repair the Taurus reputation in 2014 (Anthony Acitelli): https://www.shootingsportsretailer.com/stories/interview-taurus-usa-ceo-anthony-acitelli


    In 2015, that same CEO (Anthony Acitelli) said: "the agreement is a step to rebuild the brand’s credibility". He was referring to a class action lawsuit about defective guns...

    https://www.guns.com/news/2015/12/21/taurus-ready-to-rebuild-credibility-but-hurdles-still-ahead


    Furthermore: Acitelli said: "A company that stands behind its product and is willing to do the right thing for the customer actually gives us credibility."

    https://mhhlaw.net/taurus-ready-to-rebuild-credibility-but-hurdles-still-ahead/


    Acitelli eventually left, and in 2017, the new CEO (David Blenker) said: “We have a very dedicated work force that is committed to making Taurus the top brand and I’m excited to be leading the team with this vision.

    https://www.ammoland.com/2017/10/taurus-usa-promotes-david-blenker-to-ceo/#axzz6PpJLkOTy


    But, in Jan 2020, David Blecker leaves, and he is replaced by Bret Vorhees. Here, Vorhees, the new Taurus CEO, vows to improve quality in April 2020:

    https://forum.mcarbo.com/t/taurus-letter-to-customers/9170



    Yea, it's gonna happen.... After all these years, Taurus is "better."
     
    Last edited: Jun 19, 2020
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  5. ShipWreck

    ShipWreck Beretta 92 Nut!

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    And look at this:


    View: https://www.youtube.com/watch?v=2fn6GFSwTEw&feature=emb_logo

    (This is just plain sad)


    Paired with this:

    Defective Guns in The US: A Dark Tale With No Recalls


    https://www.johnuustal.com/blog/12/defective-guns-not-covered-by-u.s.-product-defect-laws/


    And, people have died....


    How Defective Guns Became the Only Product That Can’t Be Recalled

    https://www.bloomberg.com/news/feat...ecame-the-only-product-that-can-t-be-recalled


    News of the settled lawsuit:

    https://topclassactions.com/lawsuit...rop-fire-gun-defect-class-action-settles-38m/

    https://thomasjhenrylaw.com/blog/prod
     
    Last edited: Jun 19, 2020
  6. PattonWasRight

    PattonWasRight

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    Bullseye. Illuminating to see all these empty promises from a long line up of CEOs committing to turn things around.

    I think you hit the nail on the head. "When pigs fly comes to mind.

    Taurus has abused me worse than a rented mule.

    After multiple cycles of escalation and reassurances, I honestly don't give a *****, and am in popcorn eating mode over this.
     
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  7. badge315

    badge315

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    I have owned six Taurus firearms over the years. Three had to be sent back for service and two of those had to be replaced outright...and one of those took five months to replace. With a 50% failure rate just in my own personal experience, you have to be either a noob, a broke-ass or a fool to even consider purchasing a Taurus.
     
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  8. Church Key

    Church Key

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    OP here: Got my Spectrum back today from Fedex. They replaced all the innards. It's going in the safe to be sold with my next safe clearing. The reason I got it was it appeared to have some nice features plus a 100% NRA rating (no failures in 500 rounds). Oh well, the next owner can figure it out.
     
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  9. bac1023

    bac1023

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    Glad you got it back at least...
     
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  10. PattonWasRight

    PattonWasRight

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    That seems to be how their "Gunsmiths" operate. Don't explain anything for the customer, don't figure out the problem, just swap in new parts and assume it's good to go. Think how differently you'd feel if they provided a note that said "XYZ part not to spec, replaced with new. Also replaced ABS parts as goodwill gesture, to ensure full reliability." No one is managing that group IMO other than trying to get better turnaround times, which can lead to simply not doing a quality diagnosis and repair job.
     
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