Lone Wolf

908 Views 12 Replies 11 Participants Last post by Bluescot, Jan 17, 2018

leathermaneod

Discussion Starter · #1 · Jan 9, 2018

Since my other thread was closed, I am starting this one to post the conclusion of my experience with Lone Wolf. I am trying to be completely fair to them so, Mods, please don’t close this one. I understand if you felt my other thread violated the rules, but that was not my intent.

Anyway,

I wasn’t getting anywhere by phone or email, so I resorted to The Lone Wolf Facebook page. I received a response in 15 minutes with their apologies and a promise that they would be in contact by phone before the day was over. They kept their promise and called about an hour later. Very courteous and helpful. They solved my issues right then and there. The gentleman I spoke with said that they are extremely understaffed and that he was all by himself answering phones yesterday. He did say that they are in the process of training new people though. Basically, I’d say don’t expect the greatest response to phone calls and emails right now while they are so short handed, but based on how I was treated once I got a hold of them, I’d say they are a good company to deal with and everything should be fine once they get their new people trained.

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I am Groot!

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#10 · Jan 12, 2018 (Edited)

They are good people there at Lone Wolf. I remember several years ago when they were having a rough time keeping up with orders. Throughout those times it was always apparent that they cared about my situation as a customer by their communication with me.
These past few years it's been pleasurable getting helped with my questions fast and accurately by using their chat feature. All my orders are like clockwork. Reliable.