Kudos to Fenix customer service

Discussion in 'General Firearms Forum' started by AlphaKilo47, Aug 6, 2018.

  1. AlphaKilo47

    AlphaKilo47 Zulu Foxtrot Golf

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    I recently lost the tailcap on my Fenix PD-32 (don't ask!) and e-mailed them about purchasing a new tailcap. A gentleman by the name of Colt Blevins emailed me back on Thursday 08/02 and said to email him the serial number and my mailing address and they would send me a new one.

    Today, Monday 08/06, a new Fenix PD-32 tailcap arrived in the mail, no charge. Simple things like this make me happy. Thanks Colt!

    Mike :supergrin:
     
  2. ronin.45

    ronin.45

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    No substitute for good CS.
     
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  3. Wishoot

    Wishoot

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    Nice!

    Best advertising in the world is positive word of mouth.
     
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  4. adamg01

    adamg01

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    Fenix and Streamlight are my “go to” lights.

    I gifted someone a Microstream and they used it so much on a construction job that the tail cap wore out. I contacted Streamlight and they sent me one free of charge.
     
    cbetts1 and AlphaKilo47 like this.
  5. AlphaKilo47

    AlphaKilo47 Zulu Foxtrot Golf

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    Actually, that's funny because that is exactly how I got my PD-32 - my brother-in-law gave it to me...
     
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  6. DrewBone

    DrewBone

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    I'm so embarassed :oops: ...I had no idea what a Fenix was. 'Sounds like a decent company, glad you got the part.
     
  7. cheapshot

    cheapshot

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    I own several Fenix lights, and although I've never had the need to try their customer service, I can say that i'm very happy with their products!.
     
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  8. ottomatic

    ottomatic

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    Anybody have any experience with Jetbeam CS? My T4Pro just went down.

    Never needed Customer Service for my Fenixes.
     
    Last edited: Aug 7, 2018
  9. IowaLefty

    IowaLefty

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    I own at least a half dozen Fenix lights, great customer service and the best value in flashlights out there IMHO.
     
  10. bac1023

    bac1023

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    Awesome

    Great to hear