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Discussion in 'The Okie Corral' started by airmotive, Apr 13, 2013.
Good luck with Dell and "John" from their tech support team.
I agree. I'd even go so far as to write Tim Cook and let him know of the problem. I'd also tweet the problems you've been having.
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My iMac works--had it for 7 years. Only thing I ever did to it was add memory...
Oh yeah....it's all been under warranty.
(except it cost 90 bucks to clone the data from the recalled hard drive onto the new one...that was kinda crappy: Apple would replace the defective hard drive with a new, BLANK hard drive and the rest is up to you, or you can pay us $90 to clone your old drive.)
"Hurricane Wifey" has been downgraded to a tropical storm.
For Sale: Everything Mac. "As-Is"
(Not pictured: Every model of iPhone ever made, first two generations of iPad, MacBook Air and an AirPort.)
(Yes....she has that many keyboards, magic mice, magic pads and God knows how many spare chargers, adapters, etc....)
Better to have APP+ but in either case, the process at Apple is Restart, Restore, Repair, Replace. That many trips to the Retail store doesn't make sense. I'd kick and scream until a new one was on the way, they can even advance replace it and get it to you next day.
So... just like any other product you can have repaired at a local service center? Except the ones that send a repairman out to your house... like they eventually did.
No one produces 100% perfect products. I know someone who is constantly leaving his Honda Civic with the dealership because they can't seem to fix the oil leak it's had since he bought it new.
You can build your own cheaper? Big whoop. I built mine, too. What I couldn't build myself is a mid to high end PC all fit inside the back of a monitor housing. And by the time I add the price of a quality IPS monitor to my own PC build the price difference isn't that huge. This is going to be the case with any laptop or integrated desktop, regardless of manufacturer.
You got a lemon iMac. That sucks. But none of these problems or expenses are worse with Apple than someone else. You've just used them to launch into another PC fanboy rant.
Its made with all the same crap as any other computer out there. And crap breaks. Doesn't matter if you overpay for said crap by upwards of 50% or not.
Please....do tell me where I went onto another PC fanboy rant.
The issue here is Apple customer support.
It is approaching that of Gateway and IBM....two prolific PC manufacturer....oh wait...they're not any more.
I agree with 686Owner that it sounds like something is up on your end.
1. Do you have a multi-meter? If so check your AC power for voltage and amperage. Should take seconds.
2. If you have one of those $3 plug provers try that. It's amazing how many homes have non-grounded wiring. Ground that bleeds off lots of AC etc. plus your plug may well be mis-wired (although it's difficult to imagine that would cause you computer to serially die).
3. If you have a bunch of stuff and the computer plugged into a power strip try a different strip.
4. DC-offset, sometimes things like clocks, computer peripherals, flat screens, or computers themselves, anything with a crappy switching power supply, inject DC back into your AC. This almost never a problem for anything other than your utility and anything your have that uses a torodial transformer.
He stated it is running of an UPS
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Does the UPS (CyberPower AVS1500) prevent the sort of feedback you're talking about? (less than 3 months old)
The only thing plugged into it is the iMac, 23" monitor and MyBook (1TB backup).
I just had to have this conversation with a new client who called in after a power surge Wednesday. Which came 2 weeks after my home server blew up due to a power surge in a brilliant display of sparks and fire.
Both were on UPSs.
No. The only reasonable way to get rid of DC offset/distorted 60 hz AC isn't very reasonable. AC regenerators, like those used in high end audio, medical equipment etc., are very expensive and inefficient.
ETA - you can measure your AC waveform with most serious Fluke meters DC offset is a bear to measure without specialized equipment.
Do you have either and old plasma or LCD TV - like first generation old?
A UPS won't help unless the power goes off.
I'll give you $50. I heard their customer service is as bad as Gateway.
The only computer i've ever had trouble that required manufacturer repair (been at it since the 80286 8MHz days) is my wife's 2012 iMac. And yes, hauling a 21.5" computer around the mall is a pain in the rear.
All my PC's (Win 3.0 - Win8) have "just worked".
You mean the customer support that leads the industry 9 years in a row? That one?
That's a whole lotta iStuff. How's the other stuff holding up?
I bet you can get them to replace it. If not, Maybe the smart thing to do would be to let apple fix it, sell it on Craig'slist and buy another.
Show them that picture and tell them that you would greatly appreciate them replacing it with a new unit, as you would hate to need to go to the Windows side.
That was the precise reason she took the photo.