Literally killing myself by getting stressed out from work. The last couple of months, the quality of work and service that my company has provided to it's customers has dramatically dropped. I work for USAA insurance and when I first started over a couple of years ago, I was absolutely convinced that we had the best customer service of any company I've seen. As a claims adjuster, I have the opportunity to provide the best customer service possible every time the phone rings, and I have for over two years. However, the old CEO resigned and we got a new one and ever since we have focused more on numbers than on service. We opened up our membership to anyone who has ever served and signed up thousands of new customers without increasing staffing levels, which has resulted in back-to-back calls and adjuster file logs going from 20-30 files per adjuster to close to 200. I used to get a screwed up claim or unhappy customer about once a week. I would then spend about 45 minutes doing what it took to make things right. Now, I get 2-3 of those calls every day, and I am mentally and physically exhausted from trying to do the right thing. I just spent 50 minutes apologizing to a customer and making multiple calls, speaking with managers, and documenting the issues that need addressed when I got a migraine. I get real migraines and they knock me out for a couple of days. I had a heart attack sometime in the last couple of months that I don't remember but my doc said I suffered permanent damage to my heart. I gained 40 lbs working here in the 1st 3 months and my cholestoral went through the roof. I am gone 13.5 hours a day for four days a week and every Saturday. My wife is ready to divorce me and if I quit this job; she will. I need to figure out how to not let this job stress me out so badly. The first couple of years were great; happy customers, happy co-workers, just a long day. Now, I feel like I'm burning out quickly. But, the job has awesome benefits, decent pay, and I'm hoping things will improve around here if I just hang on another few months.