I recently bought Remington R1 Talo version of Gunbroker and when I received it the slide had some terrible spots and long brown stains on it of which you members said was not normal. (I had a thread with photos I posted last week) Anyway, I made one 2 minute phone call and they immediately sent me out prepaid UPS over night package with insurance. Paid for both ways. So I sent the gun back they received it Thursday July 21st. I wasn't expecting anything back until end of this week but to my surprise I received it this Monday the 25th! I mean that is one fast turn around time.