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Holy Cow! Remington's customer service.

Discussion in '1911 Forums' started by Small Tony, Jul 26, 2011.

  1. Small Tony

    Small Tony

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    I recently bought Remington R1 Talo version of Gunbroker and when I received it the slide had some terrible spots and long brown stains on it of which you members said was not normal. (I had a thread with photos I posted last week)

    Anyway, I made one 2 minute phone call and they immediately sent me out prepaid UPS over night package with insurance. Paid for both ways.

    So I sent the gun back they received it Thursday July 21st. I wasn't expecting anything back until end of this week but to my surprise I received it this Monday the 25th!

    I mean that is one fast turn around time.
     
  2. Cobra64

    Cobra64 Deals in Facts

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    Thanks for the post Tony. We need to hear more good service experiences.

    It's news like this that makes us want to do business with them (except for the finish flaw, of course).
     

  3. Three-Five-Seven

    Three-Five-Seven Señor Mombo Millennium Member

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    Sounds like the sub contracted their CS to Springfield.
     
  4. HotRoderX

    HotRoderX Gen4 BETATester

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    So they sent you a new gun or they refinished that one? Where are the pictures and great sounding service
     
  5. Fedor

    Fedor

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    Yes, inquiring minds want to know. :cool:
     
  6. bac1023

    bac1023

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    Glad to hear

    What was the outcome? :dunno:
     
  7. okie

    okie GT Mayor

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    That's awesome my friend:thumbsup:
     
  8. kirgi08

    kirgi08 Watcher. Silver Member

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  9. Big_Grumpy

    Big_Grumpy Go Cheese!

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    He's either too giddy with his new, perfect slide to tell us, or he's so royally ticked that they sent him back a turd in a box to elaborate on that... :supergrin: Somehow I think it's the former...
     
    Last edited: Jul 26, 2011
  10. alexanderg23

    alexanderg23

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    they've always been great to me, from ordering parts to sending me a free box of ammo when a find a crushed primer or a backwards seated bullet (umc).
     
  11. Rinspeed

    Rinspeed JAFO

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    I agree Mark.
     
  12. Small Tony

    Small Tony

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    They sent me a new one. I always provide pictures of my guns just give me a day.
     
  13. ricklee4570

    ricklee4570

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    Thats awesome customer service and will ensure repeat customers.
     
  14. Small Tony

    Small Tony

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    Let me clarify they put a new slide on. Now when I hold an LED light directly upon the slide or hold it in the sun light you can't even find one blemish/brown stains on it anywhere.

    Will post pics. If I still have my original ones I will do a before and after but I'm really pleased. I know it was an easy fix but I read on a couple 1911 forums a few R1 owners said it two weeks to get back their guns or they had to wait on the phone for 20-30 minutes at a time.