That may work sometimes but I have had plenty of times where I have given the medical person all of the information and ask them to comment and they wouldn't ie I know DaleGribble is there being treated for syphillus, how long does that treatment normally take.When in doubt the ONLY safe answer is “I’m not allowed to answer that, here is the phone number of my supervisor”
If you know how to ask you can get plenty info. How you ask matters as well as what you ask.
Most hospitals will give out more info then they really should. IMO. When I ask.
Pre Covid. “Hi this is me, X is my godmother. I want to visit her. Is it normally better to visit her in the morning, afternoon, evening?” I wind up knowing how she is doing, when she has pt, procedures scheduled.. It’s likely they understood grandmother.. oh well.