Finally finished my academy classes a few weeks back and got hired as a special events officer for a local PD. This week was our big week with the Daytona 500 going on so I got to play in traffic all week long. Had a great time dealing with all the people. Yesterday we were getting people out of the track area during the delays. We would hold pedestrians so they would accumulate as necessary to get some of the car traffic moving. Most never had a problem with it as they saw what we were doing. Later in the day I had two black males at my corner looking to leave the track. We were holding the pedestrians up for an extra cycle to let them accumulate before moving them across the main road. One of the black males asks me why they were being held and when they could go. I stated "just wait for the little white guy (meaning the crosswalk signal) to come on and then you can cross this time.". He then asks me "why's it always have to be a white guy, never a black guy" and starts off on a tirade on racial equality. I initially thought he was joking and just smiled while still moving traffic along, evidently this infuriated him even more and he began talking with the growing crowd about "these racist cops", "F^&% the police", etc. He got to the other side to another of our officers and was all over him complaining about the racist cop on the other side and he'd be going to the department and have my badge (not even LEO yet and someone already wants my badge!!). Just wondering, how you guys would diffuse a situation where an innocent, or factual remark can cause racial tension like that?