This is going to be one long griping thread and let me start. Ive always been adhering to good customer service whether buying in a restaurant, calling my cell phone company, dealing with a banks frontliners and so on. We have a very expensive hobby. Shooting as a hobby or sport is always expensive. We spend on papers, ammo, accessories and gunsmiths. My gripe is, especially with the neophytes, choosing a gunsmith has been the proverbial needle in a haystack. I used to go to a gunsmith in QC who always tries to make the decisions for me. He is the braggart who wants to be the one to always know what is good for your gun. I stopped seeing him after breaking the barrel lugs of my pistol after doing the fitting. He also made an idiotic error in installing the beavertail. The worst thing is, he even charged me for that incompetence. I guess the only time he went chummy with me was when I asked him if I can distribute his parts. I moved on to another gunsmith (a recommendation from a friend). I asked him to build for me another 1911 pistol ( I sold the first one because of the idiot gunsmith). He did well. All the function testing passed with flying colors including fit and accuracy. I asked to build another 1911. He did well again. Then I asked him to plate the first 1911. This is where he failed. The hard chroming was like the one found on bad car paint jobs. The corners specially the area of the frame where the beavertail is connected was still in the white. They actually forgot to plate the corners! I told him that it is unacceptable for me. He told me that it can no longer be replated! If I insist, I will have to pay the replating again! That is really a POS excuse. I told him to return the gun to their platers since it is a back job. He agreed but Ill still end up paying 50% of the cost. I really should have listened to friends who had their guns built by Manny Sunico or True Weight, Mang Dolpho, Jimmy Febre, Metrillo, etc. I mean even if these guys will charge you an arm and a leg, it will be worth it. You still get the peace of mind you deserve. You still save time from returning to your gunsmith for complaining on a botched job. I know you guys have your horror stories to tell. I bet there are still good ones. Im exhausted looking for good gunsmiths. I also wanted them to increase their standards and level of competence. Damn. We get good guns but so much bad gunsmiths. Thanks for listening. Your turn.