Two recent experiences 1. Kershaw Leek - spring seems weak does not open fully every time. Went on Kershaws web site http://www.kershawknives.com/contactus.php?brand=kershaw Filled out form and received a prompt reply. Received free replacement spring in less than a week. 2. Fisher Space Pen - I dropped a bullet pen and it landed on its cap. It was jammed to tight to get apart with out damage. I logged onto Fisher web site and sent an email explaining my problem. I received a prompt reply to send the pen in. I mailed the pen and received a free new replacement pen within a week.