As soon of you may have read my threads, I have been having issues with my new G19 gen 3. I was having very erratic ejection, and frequent stovepipes with multiple types of ammo.
I sent it to them on 9-20, and got it back less then 2 weeks later. They had replaced my extractor for a much nicer fitting, "non-dimple/dip" extractor, and said they test fired with 2 shooters 50 rounds each, and the gun was "to factory spec" before it left the factory.
I was confident they had fixed it. So during the last 2 weeks I have put over 600 rounds down the pipe of all sorts if ammo from federal champ, WWB, blazer brass, Speer lawmen, and gold dots. They ejection had seemed to stop, well maybe that's what I wanted to believe. The ejection was not as bad as before, but it was still hitting me in the face, about 3 rounds per mag. And I have had 3 stovepipes since its been back, 1 with federal, 1 with Speer lawman, and 1 with Gold dots(I was in awe).
So I called Glock yesterday and told them everything, and that I am still having the exact same erratic ejection and stovepipes with the pistol and its only been back a couple weeks. I was told again, that they would, and will install the new ejector upon request in a gen 3.(I made sure he knew it was gen 3 and not gen 4)
So he sent me a prepaid shipping label, and I sent it off, again, last night.
I called Glock this morning to ask the guys about the new ejector going into the gen 3 19's, just to make sure.(last time I was told the same thing and I never got the ejector) And the guy I was speaking with informed me that the ejector WILL NOT go into the gen 3. Wow, this same thing happened last time with another guy. There needs to be a memo down there stating the ejector only works in gen 4, because some of the guys think it works with both.
So I explained that it does not function properly, I do not trust the gun with my life. He said he was going to put another ejector from another gen 3 19 and test fire it. That was not very assuring to me. So I explained that if the new ejector will not fit, I would like a gen 4 with all the.updated parts, and they can keep my pistol. Well, he said he couldn't make that call(which I completely understand), and he said he would talk to his boss and call me back.
He called me back 5 minutes later and informed me that they WILL Exchange it.for a gen 4 19 with all the updated parts. I was very happy to hear this because I did not want to take a loss sellng it, and I did not want it back without the new ejector.
It will take around 2 weeks from Monday to get it to me. The bottom line here is that Glock IS standing by their product, and they are trying to make customers happy.
The tech guy that helped me today was by far THE MOST helpful CS rep I have ever dealt with. He was very patient and understanding of my frustrations. He was eager to make me a happy customer, and he did.
I am very pleased with Glocks customer service, and how they dealt with this situation. I give them 5 stars. Even though the gun was a melon, they tried to fix it the first time, didn't, and replaced the second time around with no questions asked.
It will be about 2 weeks until I get it, and it will have the newest RSA, and ejector. I will keep yall posted on how it shoots.
smitty704
I sent it to them on 9-20, and got it back less then 2 weeks later. They had replaced my extractor for a much nicer fitting, "non-dimple/dip" extractor, and said they test fired with 2 shooters 50 rounds each, and the gun was "to factory spec" before it left the factory.
I was confident they had fixed it. So during the last 2 weeks I have put over 600 rounds down the pipe of all sorts if ammo from federal champ, WWB, blazer brass, Speer lawmen, and gold dots. They ejection had seemed to stop, well maybe that's what I wanted to believe. The ejection was not as bad as before, but it was still hitting me in the face, about 3 rounds per mag. And I have had 3 stovepipes since its been back, 1 with federal, 1 with Speer lawman, and 1 with Gold dots(I was in awe).
So I called Glock yesterday and told them everything, and that I am still having the exact same erratic ejection and stovepipes with the pistol and its only been back a couple weeks. I was told again, that they would, and will install the new ejector upon request in a gen 3.(I made sure he knew it was gen 3 and not gen 4)
So he sent me a prepaid shipping label, and I sent it off, again, last night.
I called Glock this morning to ask the guys about the new ejector going into the gen 3 19's, just to make sure.(last time I was told the same thing and I never got the ejector) And the guy I was speaking with informed me that the ejector WILL NOT go into the gen 3. Wow, this same thing happened last time with another guy. There needs to be a memo down there stating the ejector only works in gen 4, because some of the guys think it works with both.
So I explained that it does not function properly, I do not trust the gun with my life. He said he was going to put another ejector from another gen 3 19 and test fire it. That was not very assuring to me. So I explained that if the new ejector will not fit, I would like a gen 4 with all the.updated parts, and they can keep my pistol. Well, he said he couldn't make that call(which I completely understand), and he said he would talk to his boss and call me back.
He called me back 5 minutes later and informed me that they WILL Exchange it.for a gen 4 19 with all the updated parts. I was very happy to hear this because I did not want to take a loss sellng it, and I did not want it back without the new ejector.
It will take around 2 weeks from Monday to get it to me. The bottom line here is that Glock IS standing by their product, and they are trying to make customers happy.
The tech guy that helped me today was by far THE MOST helpful CS rep I have ever dealt with. He was very patient and understanding of my frustrations. He was eager to make me a happy customer, and he did.
I am very pleased with Glocks customer service, and how they dealt with this situation. I give them 5 stars. Even though the gun was a melon, they tried to fix it the first time, didn't, and replaced the second time around with no questions asked.
It will be about 2 weeks until I get it, and it will have the newest RSA, and ejector. I will keep yall posted on how it shoots.
smitty704
