I just purchased my first Glock. A 19. I'm a lefty and honestly this is my first pistol that gives me the ability to conform to a lefty's comfort. So, I get on YouTube to get a quick instruction on converting the magazine release to the right side. Very easy...until I tried to do it. My sticking point wasn't a big problem but I wanted to make sure I'm not doing damage so I called Glock customer support. The only answer I got from them was to go to "a certified Glock armorer". I exclaimed that I understood the beauty of having a Glock was how user friendly it is so why would I have to do that? Can't you just tell me if I'm doing this properly? He repeated his first statement so I said thanks and hung up. That was BS! Strike 1! I kept working at it and got the job done on my own. I didn't buy it to do a bunch of mods (though, there are a few little things I'm changing) but I'd expect a little more support and a little less dismissiveness. Is this a one time blow off or is this what I can expect from the company?