[happyguy]

I just had another thread where I asked if Glock had sent me the wrong RSA for my Gen4 G19. Well it seems the answer was yes, they sent the wrong one.

Well, I emailed them and I got this reply about thirty minutes later:

Unfortunately it would appear that you HAVE received the incorrect RSA. We will ship your correct RSA this afternoon so it should arrive tomorrow or early Thursday. Hold on to that G23 RSA and just return it when you return your old RSA. Feel free to call or email if you have any questions or concerns. I sincerely apologize for any headaches or inconveniences this may have caused.

Carlie Sells
RSA Team

I know Glock gets ragged on about this stuff all the time so I wanted to start a separate thread so it wouldn't get buried for awhile.

Kudo's to the RSA Team. Thank you Carlie.

Regards,
Happyguy

 

[slappy white]

I have been very satisfied with their CS but it seems like that the right hand does not know what the left hand is doing over there.

Sent my g4 19 complete gun in a couple weeks ago for the fixes and got back last week a g3 19 frame only. Called them and the CS rep was very accommodating and apologized, but I would have it back by the end of this week.

I said "so my gun has been shipped to someone else and your waiting for them to call glock back and let you know so you can send them a return label?" He said thats pretty much it. So it seems they have no way of tracking these guns at all when they enter the shipping dept. In this age of technology it seems they just dont want to pay for the necessary tools to prevent this sort of thing from happening. I am all about saving a buck but can you imagine their fed ex bill at this point?

I asked them that if they got my gun back to go back over it and make sure everything is as it was when it left there to return to me, or just send me a new pistol with everything I asked for. I am hopeful I will get my gun back but not holding my breath.

 

[happyguy]

I have been very satisfied with their CS but it seems like that the right hand does not know what the left hand is doing over there.

Sent my g4 19 complete gun in a couple weeks ago for the fixes and got back last week a g3 19 frame only. Called them and the CS rep was very accommodating and apologized, but I would have it back by the end of this week.

I said "so my gun has been shipped to someone else and your waiting for them to call glock back and let you know so you can send them a return label?" He said thats pretty much it. So it seems they have no way of tracking these guns at all when they enter the shipping dept. In this age of technology it seems they just dont want to pay for the necessary tools to prevent this sort of thing from happening. I am all about saving a buck but can you imagine their fed ex bill at this point?

I asked them that if they got my gun back to go back over it and make sure everything is as it was when it left there to return to me, or just send me a new pistol with everything I asked for. I am hopeful I will get my gun back but not holding my breath.

Hopefully, whoever gets it doesn't commit a crime with it before they ship it back!




Just kidding!

Regards,
Happyguy

 

[GTS197]

I have been very satisfied with their CS but it seems like that the right hand does not know what the left hand is doing over there.

Sent my g4 19 complete gun in a couple weeks ago for the fixes and got back last week a g3 19 frame only. Called them and the CS rep was very accommodating and apologized, but I would have it back by the end of this week.

I said "so my gun has been shipped to someone else and your waiting for them to call glock back and let you know so you can send them a return label?" He said thats pretty much it. So it seems they have no way of tracking these guns at all when they enter the shipping dept. In this age of technology it seems they just dont want to pay for the necessary tools to prevent this sort of thing from happening. I am all about saving a buck but can you imagine their fed ex bill at this point?

I asked them that if they got my gun back to go back over it and make sure everything is as it was when it left there to return to me, or just send me a new pistol with everything I asked for. I am hopeful I will get my gun back but not holding my breath.

WHOA!!!!! :wow:

 

[tonyparson]

I have been very satisfied with their CS but it seems like that the right hand does not know what the left hand is doing over there.

Sent my g4 19 complete gun in a couple weeks ago for the fixes and got back last week a g3 19 frame only. Called them and the CS rep was very accommodating and apologized, but I would have it back by the end of this week.

I said "so my gun has been shipped to someone else and your waiting for them to call glock back and let you know so you can send them a return label?" He said thats pretty much it. So it seems they have no way of tracking these guns at all when they enter the shipping dept. In this age of technology it seems they just dont want to pay for the necessary tools to prevent this sort of thing from happening. I am all about saving a buck but can you imagine their fed ex bill at this point?

I asked them that if they got my gun back to go back over it and make sure everything is as it was when it left there to return to me, or just send me a new pistol with everything I asked for. I am hopeful I will get my gun back but not holding my breath.

How do they even know if the guy that got your Glock will even send it back? Lets see someone sends in a Glock frame and a few weeks later Glock sends them a whole Glock. I dont see many people calling and reporting that mess up to Glock. :dunno:

 

[slappy white]

How do they even know if the guy that got your Glock will even send it back? Lets see someone sends in a Glock frame and a few weeks later Glock sends them a whole Glock. I dont see many people calling and reporting that mess up to Glock. :dunno:

I asked that question but the rep was vague and mentioned the authorities would be brought into the mix if they didnt get the gun back, but if they didnt know who got it how would that work. He said it would not be an issue, so who knows.

I know they will resolve the issue one way or another, Like I said, I am happy with there CS up to this point.

 

[TH237]

I have always found that, when needed, Glock has the best customer service on the planet.

 

[smitty704]

Glocks customer service has been 100% so far with me. They tried to fix my g19 gen 3 the first time I sent it in, and didn't succeed. So I sent it back and they have agreed to exchange it for a brand new gen 4 g19 with the latest upgrades.

If that's not GREAT customer service, I don't know what is.

Glock really stepped up this time. Not just offering us a fix, but being very nice, patient, and fast in the process. That makes for EXCELLENT customer service IMO.

 

[Viper 1]

Glocks customer service has been 100% so far with me. They tried to fix my g19 gen 3 the first time I sent it in, and didn't succeed. So I sent it back and they have agreed to exchange it for a brand new gen 4 g19 with the latest upgrades.

If that's not GREAT customer service, I don't know what is.

Glock really stepped up this time. Not just offering us a fix, but being very nice, patient, and fast in the process. That makes for EXCELLENT customer service IMO.

I really like my gen 4 26 but I've left messages for Glock in the past and 2 over the last 2 days and I've yet to receive a call.

I realize everyone has issues but it's inexcusable when a company doesn't return calls to customers.

 

[tonyparson]

I really like my gen 4 26 but I've left messages for Glock in the past and 2 over the last 2 days and I've yet to receive a call.

I realize everyone has issues but it's inexcusable when a company doesn't return calls to customers.

Who are you leaving the massages with? When I call I ask for the warranty dept. and if I have to leave a massage they always call me back within 24 hours. :dunno:

 

[Viper 1]

Who are you leaving the massages with? When I call I ask for the warranty dept. and if I have to leave a massage they always call me back within 24 hours. :dunno:

I always ask for customer service or warranty whichever I can get on the phone. I'm left handed and was trying to ask about the optional extractor.

 

[Viper 1]

I always ask for customer service or warranty whichever I can get on the phone. I'm left handed and was trying to ask about the optional extractor.

Do you have a contact name in warranty I could ask for?

Thanks,

 

[sulaco]

Do you have a contact name in warranty I could ask for?

Thanks,

Ask for Melanie for any warranty issues if you don't get it sorted out the first time. Shawn is the guy who actually touches every single gun that comes in for warranty service, but I haven't had good luck with him. Nice guy, but he just doesn't seem very well organized. Melanie on the other hand is great. They all sit in a big area together.

 

[Viper 1]

Ask for Melanie for any warranty issues if you don't get it sorted out the first time. Shawn is the guy who actually touches every single gun that comes in for warranty service, but I haven't had good luck with him. Nice guy, but he just doesn't seem very well organized. Melanie on the other hand is great. They all sit in a big area together.

Thanks,

 

[tonyparson]

Ask for Melanie for any warranty issues if you don't get it sorted out the first time. Shawn is the guy who actually touches every single gun that comes in for warranty service, but I haven't had good luck with him. Nice guy, but he just doesn't seem very well organized. Melanie on the other hand is great. They all sit in a big area together.

I agree ask for Melanie or Carlie..

 

[Bruce M]

I have been very satisfied with their CS but it seems like that the right hand does not know what the left hand is doing over there.

Sent my g4 19 complete gun in a couple weeks ago for the fixes and got back last week a g3 19 frame only. Called them and the CS rep was very accommodating and apologized, but I would have it back by the end of this week.

That does not sound like very satisfying customer service to me. I understand that mistakes happen, but in this case it would appear that whatever checks they (do not?) have to make sure a particular customer gets back his own gun failed twice. Hopefully youy will get your gun (or a replacement) back quickly. I understand that Glock is a large company with alot of guns coming and going, and I understand that customer service people have limited authority. But if I were there I would immediately offer you a new gun unless you absolutely wanted the other one. My thought is that when I got your old one back they could use it for testing, a sample/whatever, so it's not like it would not have value.


Also if someone happens across a post somewhere else that someone is praising Glock because he sent in just a frame but got back a brand new complete Gen4 gun, kindly let the OP know...
:supergrin:

 

[Glock_en_speil]

I've had pretty good luck on the phone with Glock and found everyone polite and helpful. That said, I am very anxious to get the new ejector for my gun but refuse to send it in even on Glock's "dime". I have one of the early production G17 Gen4's with the shiny black finish and I don't want it lost, scuffed up, etc. by some armorer who's in a mad rush to repair as many guns in a day that he can. I'll wait until the new ejector is released to parts suppliers and install it myself.

 

[happyguy]

FEDEX delivered my new RSA at 11:10 this morning. Only slightly more than twenty-four hours after I notified them of the mistake.

Regards,
Happyguy

 

[RX7Boricua]

I always ask for customer service or warranty whichever I can get on the phone. I'm left handed and was trying to ask about the optional extractor.

As a fellow southpaw, I'm interested in this... What is this about an optional extractor? Got anymore information?

Jose

 

[Viper 1]

As a fellow southpaw, I'm interested in this... What is this about an optional extractor? Got anymore information?

Jose

I'm not sure. I read about it on this forum stating that there is another extractor that throws the casing farther to the right.